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Outages, watermain breaks and service disruptions

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News

Important steps for re-opening your building’s water supply

As the Province of Ontario begins its gradual reopening of the economy, it is important for Kitchener businesses to return to operation safely for the health and well-being of their staff and customers.

Water supply that is unused for a long period of time may contain a build-up of micro-organisms. We encourage businesses to flush their water to restore its quality.

To flush your water, simply run your tap or water outlet for a minimum of 20 minutes for each water outlet. Run the cold water first, then the hot water.

  • it is also recommended that business and property owners clean their water components and fixtures including pipes, taps, fountains, showers and screens.
  • it is the responsibility of each business and property owner to ensure the water is safe within their building.
  • the City of Kitchener has also been flushing its water distribution system to filter out any contaminants.
  • there are no refunds for the water used during flushing.
Why do I need to flush my water?

Water supply that has been left unused for a long period of time may become stagnant and pose a health risk. Micro-organisms and bacteria may have built-up in the water system, and it is important for business and property owners to flush their water to restore its quality.

How will I know that my flushed water will be safe enough to use?

It is the responsibility of each business and property owner to ensure the water is safe within their building. For smaller businesses, you should be able to feel consistent temperature when running the water. For larger buildings, you may want to consult with a professional.

When should I flush my water?

It is recommended that you flush your water as soon as possible upon occupying your property after a long period of time and before resuming operation. It is the responsibility of each business and property owner to ensure the water is safe within their building.

Which businesses should flush their water?

We recommend that any business that has been unoccupied for a long period of time flush their water.

Additional information available at the Canadian Water and Wastewater Association's website.


Greener Homes Canada Grant

Provided by the Government of Canada

The government is now accepting applications for energy efficiency upgrades up to $5,000. Upgrades include air sealing, insulation, windows and doors, heat pumps for heating and water heating, smart and programmable thermostats, and renewable energy – solar panels.

For more information on rebate amounts, eligible upgrades, and application process, visit the Government of Canada's website.


Bill inserts

July 2021
Water efficiency tips at home
  • replace older toilets with an efficient WaterSense model (4.8 L per flush or less)
  • shorten your showers to 4-8 minutes. This has big potential to save water

  • water on the right day and time as set out by the Region’s Water Conservation By-law. Thank you for
    helping conserve water this summer!

  • consider softening your home’s hot water only. Softening less saves water, saves salt, and helps the environment. The
    Region has a $50 rebate to help. Learn more at regionofwaterloo.ca/watersofteners

  • water your lawn less. Lawns can live four to six weeks without water

Learn more at www.regionofwaterloo.ca/conservation or call 519-575-4400.


Save water in multi-unit buildings

Property managers, upgrade showerheads, toilets and tap aerators for long term water savings. The Region’s WET Program has funding to help boost your water efficiency. Apply today!


Don't let your toilets steal from you!

Check your toilet for leaks. Do this twice a year or if you hear water running. Toilet leaks can be silent but costly.
To check:
1. Add food colouring to your tank
2. Wait 15 minutes
3. If there’s coloured water in your toilet bowl, you have a leak

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