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1. Outages and service disruptions
2. News
3. Bill inserts

Outages and service disruptions

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Participate in Kitchener Utilities’ clean energy transition

Kitchener Utilities is preparing for a net-zero carbon future and we need your help to get it right.

For more than 120 years, Kitchener Utilities has provided customers with affordable and reliable energy — and Kitchener Utilities is committed to doing just that for decades to come.

You can learn about the transition and share your ideas by visiting engagewr.ca/KUtransition and registering for an online or in-person workshop or by taking our online survey.

Space is limited and registration is required for the facilitated workshops, which will take place:

If you prefer to stop by to learn and share your ideas, join us during our informal drop-in:

  • Thursday, Sept. 28, 2023
  • 3:30 to 6:30 p.m.
  • Kitchener Downtown Community Centre, 35 Weber St. W.

For more information, visit engagewr.ca/KUtransition

Bill inserts

We're preparing for a net-zero carbon future!

For more than 120 years, we’ve provided customers with affordable and reliable energy – and we’re committed to doing just that in the decades to come.

Put some of your energy toward shaping Kitchener’s low-carbon future.

Visit engagekitchener.ca for details about our online survey or to register for a workshop.

You can also drop in to chat with us on Sept. 28 from 3:30-6:30 pm at the Downtown Community Centre, 35 Weber Street West.

Are you closing your pool or hot tub for the season?

Pools and hot tubs contain chemicals that are harmful to our environment and aquatic life.

When closing your pool or hot tub, ensure the water is drained safely and follow these guidelines:

1)      Chlorinated Pools
  • Dechlorinate water before draining.
  • Drain water slowly onto your property (i.e. your lawn)
2)      Saltwater Pools
  • Salt water should be hauled away by a licensed hauler or slowly released into a sanitary sewer system connection (i.e. a laundry sink) located on your own property.

Never drain any pool or hot tub into a storm drain.  This water goes directly to the environment, untreated, and can harm fish and other wildlife.

By taking these simple steps, you can enjoy your pool and protect the environment!

Visit kitchener.ca/poolclosing for more information. 

Get a $75 on-bill credit when you purchase and install a smart thermostat.

Upgrade your existing manual or programmable thermostat to a smart thermostat model and receive a $75 on-bill credit.

For more details and the rebate application please visit kitchenerutilities.ca/offers or call 519-741-2626.

*Program available to Kitchener Utilities residential gas customers and in effect to December 21, 2023 or until funding is depleted.

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