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1. Outages, watermain breaks and service disruptions
2. News
3. Bill inserts

Outages, watermain breaks and service disruptions

View our outages, watermain breaks and service disruptions page


Bulk water fill stations 

Cedarview Place bulk water fill station is closed currently. The permanent station bulk water fill station is open and operating on at 1585 Battler Road.


Bill inserts

Hot water, hassle free

When you rent a water heater with Kitchener Utilities, you get:

• Reliable, local service you can trust.

• Low rental rates that add up to big savings over the lifespan of your tank.

• Confidence renting the right water heater for your home with many options to choose from.

• Helpful customer service available 24 hours a day, 7 days a week.

• NO unexpected equipment repair costs.

Kitchener Utilities has been your community utility service provider for more than 100 years. As a local company, we pride ourselves in putting our customers first. Rent your water heater with Kitchener Utilities, and count on safe and reliable service at a fair price.

*Program available to Kitchener RESIDENTIAL property owners only

Use water wisely this Summer

Following the Water Conservation By-law helps avoid straining our water supply system, ensuring there is enough water for everyone.

Restrictions are in effect every year from May 31 to September 30.

You can water your lawn once a week on your assigned day between 5:30 to 10 a.m. and 7 to 11 p.m.

Addresses ending with:

0 or 1 water lawns on Mondays

2 or 3 water lawns on Tuesdays

4 or 5 water lawns on Wednesdays

6 or 7 water lawns on Thursdays

8 or 9 water lawns on Fridays

You can water by can, bucket or rain barrel anytime!

Did you know?

• You can apply for a watering permit to put new seed, sod or nematodes on your lawn.

• You can water gardens or wash cars with a hose on alternate days.

To learn more, call 519-575-4400 or visit regionofwaterloo.ca/WaterBylaw

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