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1. Outages, watermain breaks and service disruptions
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3. Bill inserts

Outages, watermain breaks and service disruptions

View our outages, watermain breaks and service disruptions page


Bill inserts

Use water wisely this Summer

The Region of Waterloo's Water Conservation By-law helps manage our community’s water use.  Restrictions are in effect May 31 to September 30.

Find out your watering day on the Region's website or call 519-575-4400 TTY: 519-575-4608

Take the mystery out of saving water

Sign up for a free WET Home Review at www.regionofwaterloo.ca/conservation or call 519-744-9799 ext. 1


Get a $75 on-bill credit for upgrading to a smart thermostat*

Upgrade your existing manual or programmable thermostat to a smart thermostat model and receive a $75 on-bill credit.

*Promotion available to Kitchener Utilities residential natural gas customers and in effect January 1, 2022 to December 31, 2022 or until funding is depleted.

More information is available here about the smart thermostat rebate qualifications or call 519-741-2626.

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