Outages and news

Outages and service disruptions

View our outages and service disruptions page

News

Kitchener Utilities sets new gas rates effective January 1, 2026

The approved rate changes for January 1, 2026:

General Service Rate M1 (Residential and Small business)

Supply rate increase to 20.358 cents per cubic metre from 19.67 cents per cubic metre
Variable delivery rate increase to 11.5871 cents per cubic metre from 10.8871 cents per cubic metre
Daily fixed charge increase to 85 cents per day from 78 cents per day

General Service Rate M2 (High-Volume Commercial and Industrial customers)

Supply rate increase to 20.358 cents per cubic metre from 19.67 cents per cubic metre
Variable delivery rate increase to 10.3523 cents per cubic metre from 9.6523 cents per cubic metre
Daily fixed charge increase to $2.54 per day from $2.47 per day

The combined impact of the daily fixed charge, supply and delivery rate changes is expected to produce an increase of about $53 on the overall annual bill to the system gas** average residential customer***.

Kitchener Utilities takes a disciplined approach to buying natural gas. We do not make a profit on our natural gas supply program which is operated at cost. Customers on our supply and transportation program (system gas) pay what we pay our suppliers – without any mark-up or discount – and all our customers pay the same price. Kitchener Utilities is committed to delivering reliable and safe natural gas service to the citizens of Kitchener.

* M1 customers consume less than 50,000 cubic metres of gas annually. M2 customers consume greater than 50,000 cubic metres annually.

** system gas customers are those that participate in Kitchener Utilities’ gas supply and transportation program. This is the default supply option.

***average residential customer consumes 2,000 cubic metres annually

Kitchener Utilities takes next steps to evolve business model and develop Clean Energy Transition Strategy

Council received an update on Phase 2 of the Kitchener Utilities (KU) Clean Energy Transition Strategy, a visionary, long-term plan designed to transform the City’s energy businesses. This strategy aligns with the City's and community's climate change commitments, adapting to evolving global, national, provincial, and local energy landscapes. Building on the successful engagement of Phases 1 and 2, which involved collaboration with customers, community members, stakeholders, committees, staff, and city councillors, staff have identified several themes and potential energy business activities. During Phase 2, staff will further explore these activities to recommend an integrated business approach that ensures KU's financial sustainability while delivering valuable services to Kitchener residents.

The final strategy will support the City's and community's 2021 commitment to TransformWR and advance the City’s strategic goal to "cultivate a green city together" by empowering residents and businesses to make climate-positive choices, while facilitating a seamless transition to a low-carbon future.

Read the full report here.

You can learn about the transition by visiting engagewr.ca/KUtransition.

Bill inserts

Sign up for tax and utility eBilling!

Our e-billing service combines your tax and utility accounts in one convenient location. Access the self-service portal to view and pay your bills, track utility consumption, request customer service support and much more.

We’re holding a contest!*

Every new e-billing user between now and March 28, 2026 will be entered in a weekly draw for a $200 utility bill credit.

Learn more and sign up for your chance to win at kitchener.ca/ebilling.

* This is a limited time offer, conditions may apply. Full contest details are available on the website City of Kitchener contests rules and regulations

Managing the Melt

Changes to our local weather due to climate change means that we’re in for more frequent freeze/thaw cycles. A spike in temperature means the melt of snow and ice and a risk of flooding. The City of Kitchener proactively inspects areas that may be at risk of flooding.

Here are some things you can look out for to help reduce the risk of flooding around your home and neighbourhood:

Build up of snow around your foundation
Snow, ice and debris on your roof and in eavestroughs
Snow and ice at the end of downspouts
Downspouts should drain at least two metres from your foundation and onto your lawn or garden areas, rather than directly onto sidewalks or streets
Shovel snow and ice onto your yard, not onto the road to avoid blocking drains
Maintain sump pumps by cycling at least once a month, and cleaning dirt and debris from the sump basin at least once a year

If you notice any blocked catch basins on your street, call us at 519 741-2345 to let us know.

For more information, visit www.Kitchener.ca/stormwater