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Outages, watermain breaks and service disruptions

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Important steps for re-opening your building’s water supply

As the Province of Ontario begins its gradual reopening of the economy, it is important for Kitchener businesses to return to operation safely for the health and well-being of their staff and customers.

Water supply that is unused for a long period of time may contain a build-up of micro-organisms. We encourage businesses to flush their water to restore its quality.

To flush your water, simply run your tap or water outlet for a minimum of 20 minutes for each water outlet. Run the cold water first, then the hot water.

  • it is also recommended that business and property owners clean their water components and fixtures including pipes, taps, fountains, showers and screens.
  • it is the responsibility of each business and property owner to ensure the water is safe within their building.
  • the City of Kitchener has also been flushing its water distribution system to filter out any contaminants.
  • there are no refunds for the water used during flushing.
Why do I need to flush my water?

Water supply that has been left unused for a long period of time may become stagnant and pose a health risk. Micro-organisms and bacteria may have built-up in the water system, and it is important for business and property owners to flush their water to restore its quality.

How will I know that my flushed water will be safe enough to use?

It is the responsibility of each business and property owner to ensure the water is safe within their building. For smaller businesses, you should be able to feel consistent temperature when running the water. For larger buildings, you may want to consult with a professional.

When should I flush my water?

It is recommended that you flush your water as soon as possible upon occupying your property after a long period of time and before resuming operation. It is the responsibility of each business and property owner to ensure the water is safe within their building.

Which businesses should flush their water?

We recommend that any business that has been unoccupied for a long period of time flush their water.

Additional information available at the Canadian Water and Wastewater Association's website.

Greener Homes Canada Grant

Provided by the Government of Canada

The government is now accepting applications for energy efficiency upgrades up to $5,000. Upgrades include air sealing, insulation, windows and doors, heat pumps for heating and water heating, smart and programmable thermostats, and renewable energy – solar panels.

For more information on rebate amounts, eligible upgrades, and application process, visit the Government of Canada's website.

Bill inserts

June 2021
Gas meter summer safety tips

Keep your natural gas meter safe this summer by following these tips:

  • don’t build anything such as a deck, shed or fence around your gas meter
  • don’t tie anything such as ropes, leashes or a clothesline to your meter
  • don’t lock bikes to your meter
  • keep your meter clear of plants, flowers, and shrubs

We require access to your natural gas and water meters*.

Having easy access to your meters means we can:

  • take accurate meter readings for consumption charges monthly
  • perform regular maintenance on your meters
  • have access to shut-off valves so we can respond immediately to emergencies.

That keeps you, your family and your home safe.

We are required to maintain and inspect all natural gas meters according to
the Technical Standards Safety Act. For more information about meter readings, you
can call the billing department at 519-741-2450 or service-related inquiries can be directed to

*or remote reading device where applicable.

Use water wisely this summer

The Water Conservation By‐law helps manage our community’s water use. By working together, we’ll always have enough
for everyone, and be ready for drought or other emergencies.

Restrictions are in effect May 31–September 30

Find out when your watering day is.

Water bills too high?

More time at home this past year means more toilets flushed, more showers and overall more water used.
Want to save water and money? We can help!

Sign up for a free Region of Waterloo WET Home Audit.

You get:

  • a COVID-safe home visit from a water expert from Reep Green Solutions
  • your home checked for leaks and sources of high water consumption
  • a better understanding of how your household uses water
  • a personalized report with useful conservation tips

Save money, conserve water and help the environment.
Are you ready? Sign up today or call Reep Green Solutions at 519-744-9799 ext. 1.

Planning an outdoor project this season?

Before you dig, obey the law and call Ontario One Call 1-800-400-2255.

It is important to make sure any underground lines are found before your project begins to prevent hitting a utility line. Should a line, pipe or wire be impacted by a dig, it can cause serious damage, and may cause harm. Arrange your locates with a single call to Ontario One Call.

What types of projects require a call?

  • planting a new tree
  • making room for a pool
  • putting up a fence
  • building a deck
  • installing weeping tile
  • and many more…

Learn more about what types of projects require a locate before you dig by visiting on1call.com or by calling Ontario One Call at 1-800-400-2255.

Did you know?

Pool heater and barbecue lines are not covered by Ontario One Call. Water lines are located to the property line. Gas is located up to the meter. Lines that continue past these areas are considered private and will not be located by Ontario One Call. These are private lines and will need a private locator to mark this type of buried infrastructure.

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