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Outages, watermain breaks and service disruptions

View our outages, watermain breaks and service disruptions page


Bill inserts

January 2021: Water Utility Rate Changes
New Stormwater Rates, Effective January 1, 2021

Our lowest water utility rate increase in 10 years is made with you in mind, while ensuring our stormwater
system is able to protect our community and environment.

The new rates are:

  • water and sanitary rates remain unchanged from 2020
  • stormwater increase for average residential customer $0.92/month (6% change)
  • stormwater bill for average residential customer is $16.39/month

Stormwater fees allow Kitchener to receive funding through the Disaster Mitigation and Adaptation Fund (DMAF) that will help reduce flooding impacts in our community. Visit kitchener.ca/DMAF for more information.

For billing inquires contact us by phone at 519-741-2450. Learn more at kitchener.ca/stormwater

January 2021: Check out our new website

Our new website has been redesigned so you can easily access everything you need.

A new, cleaner look

A more visual experience that provides accessible information for our community.

Easier navigation

Whether you’re browsing our services, or making changes to your account, you’ll find everything with ease.

More upgrades to come

We’re not finished yet. Keep an eye out for more improvements in the coming months.

December 2020: Snow and Ice Alert

We’re all aware of the damage that freezing rain, snow and ice build-up can cause. Monitor snow and ice build-up on or around your gas meter and exhaust vents. Keep snow and ice clear from the gas meter and exhaust vents. This will allow a consistent flow of natural gas to the appliances, ensure proper venting of your fuel-burning appliances and lower the risk of natural gas build up in your home. If there is a fire hydrant near your home, make sure the hydrant is clear and accessible in case there is an emergency.

How you can help:
  • use a broom or a car brush to remove snow from your exhaust vents and gas meter
  • keep all your vents and meter clear
  • maintain a clear path to your meters
  • never kick your vents, meter or piping to clear snow or ice build-up
  • avoid damaging your vents or meter with a shovel, plow or a snow blower. If a fire hydrant is located close by, avoid  piling snow on top and keep clear for visibility purposes
  • please remove icicles from your overhead eavestrough  and watch for build-up of freezing rain or water dripping   onto your meter. If there is an extremely large build-up  on the meter, do not chip it off, call us as there is no charge for ice removal

Got a problem? Suspect a problem? Call us immediately at 519-741-2529 and select option 3.

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