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1. Outages and service disruptions
2. News
3. Bill inserts

Outages and service disruptions

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News

Public Notice - Natural Gas Rate Changes Effective January 1, 2025

Kitchener City Council approved natural gas rate changes effective January 1, 2025.

The new rates are:

General Service Rate M1 (Residential and Small business)

  • Supply rate increase to 13.96 cents per cubic metre from 13.13 cents per cubic metre
  • Variable delivery rate increase to 10.8871 cents per cubic metre from 10.7371 cents per cubic metre
  • Daily fixed charge increase to 78 cents per day from 76 cents per day

 General Service Rate M2 (High-Volume Commercial and Industrial customers)

  • Supply rate increase to 13.96 cents per cubic metre from 13.13 cents per cubic metre
  • Variable delivery rate increase to 9.6523 cents per cubic metre from 9.5023 cents per cubic metre
  • Daily fixed charge increase to $2.47 per day from $2.45 per day

The combined impact of the supply and delivery rate changes is expected to produce an increase of about $27 on the overall annual bill to the average residential customer** on system gas***.

* M1 customers consume less than 50,000 cubic metres of gas annually.

* M2 customers consume greater than 50,000 cubic metres of gas annually.

Kitchener Utilities takes next steps to evolve business model and develop Clean Energy Transition Strategy  

Council received an update on Phase 2 of the Kitchener Utilities (KU) Clean Energy Transition Strategy, a visionary, long-term plan designed to transform the City’s energy businesses. This strategy aligns with the City's and community's climate change commitments, adapting to evolving global, national, provincial, and local energy landscapes. Building on the successful engagement of Phases 1 and 2, which involved collaboration with customers, community members, stakeholders, committees, staff, and city councillors, staff have identified several themes and potential energy business activities. During Phase 2, staff will further explore these activities to recommend an integrated business approach that ensures KU's financial sustainability while delivering valuable services to Kitchener residents. 

The final strategy will support the City's and community's 2021 commitment to TransformWR and advance the City’s strategic goal to "cultivate a green city together" by empowering residents and businesses to make climate-positive choices, while facilitating a seamless transition to a low-carbon future.  

Read the full report here.

You can learn about the transition by visiting engagewr.ca/KUtransition. 

Bill inserts

Spring Watermain Flushing 

Kitchener Utilities is committed to making sure our water is reliable, for today and for future generations. We regularly perform maintenance on our water pipes, including flushing watermains to reduce the incidence of discoloured water in our customers’ taps.  

Our watermain cleaning is scheduled this Spring in these Forward Sortation Areas (FSA's- the first three letters of a postal code) N2M, N2G, and N2H during the months of April and May.

When we are working in your area, you may notice:

• Discoloured water;

• Reduced water pressure;

• Short-term water outage.

Should you experience discoloured water during this work, simply run your cold water tap until the water flows clear.

To find out if watermain cleaning is scheduled in your area you can check the our watermain flushing map.

Call Before You Clear – Your Sewer Pipe

Instances of natural gas lines intersecting sewer lines are rare but they have been found across Ontario. Cross bores may be present for years with no indication or immediate hazard prior to a sewer blockage. However, once clearing equipment is used outside the walls of a building, there is potential for this equipment to damage a gas line.

Here's How to Protect Yourself –

Step 1 – If you have a backed-up sewer, call Ontario One Call at 1-800-400-2255 before you or a plumber attempts to clear the line. This service is free.

Step 2 - Ontario One Call will notify the service provider in your area who will verify within 1-2 hours if you do or do not have a cross bore on your property.

Step 3 - If there are no cross bores, clearing activities can proceed. If there is a potential cross bore, the appropriate utility will be notified to fix the issue.

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