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Public Notice - Natural Gas Rate Changes Effective July 1, 2025

Supply Rate Change -

The City of Kitchener has approved a natural gas supply rate change effective July 1, 2025.

The new gas supply rate:

Supply rate increase to 17.88 cents per cubic metre from 16.25 cents per cubic metre

The impact of the supply rate change is expected to produce an increase of about $33 on the overall annual bill to the average residential customer* on system gas**.

* The average residential customer consumes 2,000 cubic metres annually

* System gas customers are those that participate in Kitchener Utilities' gas supply and transportation program. This is the default supply option.

Kitchener Utilities takes next steps to evolve business model and develop Clean Energy Transition Strategy

Council received an update on Phase 2 of the Kitchener Utilities (KU) Clean Energy Transition Strategy, a visionary, long-term plan designed to transform the City’s energy businesses. This strategy aligns with the City's and community's climate change commitments, adapting to evolving global, national, provincial, and local energy landscapes. Building on the successful engagement of Phases 1 and 2, which involved collaboration with customers, community members, stakeholders, committees, staff, and city councillors, staff have identified several themes and potential energy business activities. During Phase 2, staff will further explore these activities to recommend an integrated business approach that ensures KU's financial sustainability while delivering valuable services to Kitchener residents.

The final strategy will support the City's and community's 2021 commitment to TransformWR and advance the City’s strategic goal to "cultivate a green city together" by empowering residents and businesses to make climate-positive choices, while facilitating a seamless transition to a low-carbon future.

Read the full report here.

You can learn about the transition by visiting engagewr.ca/KUtransition.

Bill inserts

Don't wait for hot water

When you own a hot water heater, if it needs repairing or has to be replaced, you pay the bill. When you rent a hot water heater from Kitchener Utilities, there are no hassles – no equipment repair costs. You get more than just a water heater – you get complete peace of mind.

Service you can trust

Kitchener Utilities is owned and operated by the City of Kitchener. The tax-payers of Kitchener are our owners. So we keep our customer’s interest top of mind as our customers are also our owners. For service you can trust, you can count on Kitchener Utilities for worry-free rental water heaters.

For great rates and local service, learn more at kitchenerutilities.ca/waterheaters.

Eliminate Paper Bills

Sign up for our utility and property tax eBilling portal.

The City of Kitchener’s eBilling portal allows you to view your property tax and utility bills, payments, consumption history and other information.

Sign up at Kitchener.ca/eBilling to:

Pay your bill directly from the portal
Receive an email when your bill is ready
Submit your meter reading online
Consumption, billing and payment history
Access your bills anytime, anywhere
Online customer service

Register online in three easy steps

Visit Kitchener.ca/eBilling and click register now
Fill in the boxes using your most recent utility or property tax bill
Click submit and check your inbox for a verification email