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Possible call centre service disruption

Kitchener Utilities is modernizing its phone service and wants to advise customers that there may be a short service disruption where we may not be reachable for a few minutes on the phone during this transition.

If you’re unable to get a hold of the Kitchener Utilities for non-emergency request for Kitchener Utilities email utilities.dispatch@kitchener.ca.In the event of a gas emergency, call 9-1-1.

Thank you for your patience and understanding.

Public Notice - Natural Gas Supply Rate Change November 1, 2024

Kitchener City Council has approved a new Kitchener Utilities gas supply rate, with the rate increasing from 11.63 cents per cubic meter to 13.13 cents per cubic meter effective Nov. 1, 2024.

Kitchener Utilities has also adopted a new process, through which the supply rate will be adjusted every fiscal quarter, starting Jan. 1, 2025. This will provide rate stability and avoid spikes in pricing despite the volatility of the natural gas market. The supply rate increase will have an impact of about $30 annually for the average residential* Kitchener Utilities’ customer.

* Average residential customer consumes 2,000 cubic metres annually

Kitchener Utilities takes next steps to evolve business model and develop Clean Energy Transition Strategy

Council received an update on Phase 2 of the Kitchener Utilities (KU) Clean Energy Transition Strategy, a visionary, long-term plan designed to transform the City’s energy businesses. This strategy aligns with the City's and community's climate change commitments, adapting to evolving global, national, provincial, and local energy landscapes. Building on the successful engagement of Phases 1 and 2, which involved collaboration with customers, community members, stakeholders, committees, staff, and city councillors, staff have identified several themes and potential energy business activities. During Phase 2, staff will further explore these activities to recommend an integrated business approach that ensures KU's financial sustainability while delivering valuable services to Kitchener residents.

The final strategy will support the City's and community's 2021 commitment to TransformWR and advance the City’s strategic goal to "cultivate a green city together" by empowering residents and businesses to make climate-positive choices, while facilitating a seamless transition to a low-carbon future.

Read the full report here.

You can learn about the transition by visiting engagewr.ca/KUtransition.

Bill inserts

Purchase a smart thermostat and receive a $75 on-bill credit for upgrading*

Upgrade your existing manual or programmable thermostat to a smart thermostat model and receive a $75 on-bill credit.

For more details visit kitchenerutilities.ca/offers, call 51-741-2626 or email rwh@kitchener.ca.

*Promotion available to Kitchener residential gas customers and in effect to December 31, 2025 or until funding is depleted. Visit kitchenerutilties.ca/offers for eligibility criteria and the terms and conditions of the program.

Energy saving tips to help you save energy and money!

1. Give your thermostat control.

A smart thermostat can adjust the temperature of your home from anywhere and can automatically adjust the thermostat based on behaviour patterns to help save energy.

2. Reach for the (ENERGY) STAR.

Choose ENERGY STAR appliance to use energy efficiently.

3. Keep it clean.

Checking your furnace filters regularly will save you money by helping your furnace run efficiently.

4. Check it out.

An annual furnace check will ensure your furnace is working properly, and at top efficiency.

5. Conduct a home energy audit.

An energy evaluation can show you how to reduce your energy costs and make your home more energy efficient.

6. A little goes a long way.

More insulation, in areas like your attic, will keep the heat in during the winter months and the cold in during the summertime. Weather stripping and caulking can also help by sealing drafts around windows and doors.

Natural gas delivery rate changes effective Jan.1, 2025

Starting Jan. 1, 2025, the variable delivery rate will increase by 0.15 cents per cubic metre, and the daily fixed charge will increase by two cents a day.

The impact of the rate changes is expected to produce an increase of about $10.30 on the annual bill for the average residential customer consuming 2,000 cubic metres annually.

Kitchener Utilities has adopted a new process, through which the supply rate will be adjusted every fiscal quarter, starting Jan. 1, 2025. This will provide rate stability and avoid spikes in pricing despite the volatility of the natural gas market. Supply rate change notifications will appear on your utility bills as an on-bill message and will be posted online at kitchenerutilities.ca, and a public notice in the newspaper.

Kitchener Utilities does not make a profit on our natural gas supply program which is operated at cost. Customers on our supply and transportation program (system gas) pay what we pay our suppliers –without any mark-up or discount – and all our customers pay the same price.

Learn more at www.kitchenerutilities.ca/gasrates