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Possible call centre service disruption

Kitchener Utilities is modernizing its phone service and wants to advise customers that there may be a short service disruption where we may not be reachable for a few minutes on the phone during this transition.

If you’re unable to get a hold of the Kitchener Utilities for non-emergency request for Kitchener Utilities email utilities.dispatch@kitchener.ca.In the event of a gas emergency, call 9-1-1.

Thank you for your patience and understanding.

Public Notice - Natural Gas Rate Changes Effective January 1, 2025

Kitchener City Council approved natural gas rate changes effective January 1, 2025.

The new rates are:

General Service Rate M1 (Residential and Small business)

Supply rate increase to 13.96 cents per cubic metre from 13.13 cents per cubic metre
Variable delivery rate increase to 10.8871 cents per cubic metre from 10.7371 cents per cubic metre
Daily fixed charge increase to 78 cents per day from 76 cents per day

General Service Rate M2 (High-Volume Commercial and Industrial customers)

Supply rate increase to 13.96 cents per cubic metre from 13.13 cents per cubic metre
Variable delivery rate increase to 9.6523 cents per cubic metre from 9.5023 cents per cubic metre
Daily fixed charge increase to $2.47 per day from $2.45 per day

The combined impact of the supply and delivery rate changes is expected to produce an increase of about $27 on the overall annual bill to the average residential customer** on system gas***.

* M1 customers consume less than 50,000 cubic metres of gas annually.

* M2 customers consume greater than 50,000 cubic metres of gas annually.

Kitchener Utilities takes next steps to evolve business model and develop Clean Energy Transition Strategy

Council received an update on Phase 2 of the Kitchener Utilities (KU) Clean Energy Transition Strategy, a visionary, long-term plan designed to transform the City’s energy businesses. This strategy aligns with the City's and community's climate change commitments, adapting to evolving global, national, provincial, and local energy landscapes. Building on the successful engagement of Phases 1 and 2, which involved collaboration with customers, community members, stakeholders, committees, staff, and city councillors, staff have identified several themes and potential energy business activities. During Phase 2, staff will further explore these activities to recommend an integrated business approach that ensures KU's financial sustainability while delivering valuable services to Kitchener residents.

The final strategy will support the City's and community's 2021 commitment to TransformWR and advance the City’s strategic goal to "cultivate a green city together" by empowering residents and businesses to make climate-positive choices, while facilitating a seamless transition to a low-carbon future.

Read the full report here.

You can learn about the transition by visiting engagewr.ca/KUtransition.

Bill inserts

New water, sewer, and stormwater rates effective January 1, 2025

The city of Kitchener approved new water, sanitary sewer and stormwater rates during the 2025 Kitchener budget process. The new rates are part of a multi-year approach to funding maintenance and long-term infrastructure replacement. This is critical to delivering safe and reliable service to the community today, and for generations to come.

The new rates are:

Water $2.8840 per cubic metre
Sewer $3.7429 per cubic metre
Stormwater $21.6400* (* rate shown is for the average houseold.)

The combined monthly impact is $6.84/month.

Learn more at kitchenerutilities.ca/rates

Rental water heater rate changes effective January 1, 2025

Kitchener city council has approved a Kitchener Utilities rental water heater rate increase effective January 1, 2025. Your new rental rate will appear on your utility bill with January rental charges.

The water heater rental rates are increasing by two percent, and the thermostatic mixing valve rental rates are increasing by four percent. For most customers, the combined increase is less than a dollar a month.

Customers have told us the main reason they rent from Kitchener Utilities is for convenience and the high level of customer service we provide. The rate increase is necessary to maintain service levels Kitchener Utilities customers have come to expect.