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Kitchener Utilities customers unaffected by national water heater recall

Recently, a major water heater company announced a national recall of their tankless water heaters. Kitchener Utilities customers are not impacted. We do not offer this brand as part of our water tank rental program.

Customers with questions or concerns can contact our customer service team at 519-741-2529 option #3 or email utilities.dispatch@kitchener.ca.

Kitchener Utilities sets new gas rates effective January 1, 2026

Council has approved new daily fixed charges and delivery rates for Kitchener Utilities effective January 1, 2026. For M1 residential customers, the daily fixed charge will increase to $0.85, and the delivery rate will increase to 11.5871 cents per cubic metre. M2 customers will see a daily fixed charge of $2.54 and a delivery rate of 10.3523 cents per cubic metre.

**These changes represent an annual increase of $40 or 7.9% for the average residential customer*.**

Kitchener Utilities is raising delivery rates to meet infrastructure, and program needs while continuing to provide safe, reliable, and fairly priced natural gas service.

* The average residential customer consumes 2,000 cubic metres annually

Bulk Water Fill Stations - Cedarview Place closing October 31, 2025

Cedarview Place Bulk Water Fill Station will be closing the end of October, 2025 for the season. It will reopen in Spring 2026.

Kitchener Utilities takes next steps to evolve business model and develop Clean Energy Transition Strategy

Council received an update on Phase 2 of the Kitchener Utilities (KU) Clean Energy Transition Strategy, a visionary, long-term plan designed to transform the City’s energy businesses. This strategy aligns with the City's and community's climate change commitments, adapting to evolving global, national, provincial, and local energy landscapes. Building on the successful engagement of Phases 1 and 2, which involved collaboration with customers, community members, stakeholders, committees, staff, and city councillors, staff have identified several themes and potential energy business activities. During Phase 2, staff will further explore these activities to recommend an integrated business approach that ensures KU's financial sustainability while delivering valuable services to Kitchener residents.

The final strategy will support the City's and community's 2021 commitment to TransformWR and advance the City’s strategic goal to "cultivate a green city together" by empowering residents and businesses to make climate-positive choices, while facilitating a seamless transition to a low-carbon future.

Read the full report here.

You can learn about the transition by visiting engagewr.ca/KUtransition.

Bill inserts

Snow and Ice Alert

We’re all aware of the damage that freezing rain, snow and ice build-up can cause. Monitor snow and ice build-up on or around your gas meter and exhaust vents.

This will allow a consistent flow of natural gas to the appliances, ensure proper venting of your fuel-burning appliances and lower the risk of natural gas build up in your home.

If there is a fire hydrant near your home, make sure the hydrant is clear and accessible in case there is an emergency.

How you can help avoid a problem

Use a broom or a car brush to remove snow from your exhaust vents and gas meter.
Keep all your vents and meter clear.
Maintain a clear path to your meters.
Never kick your vents, meter or piping to clear snow or ice build-up.
AVOID damaging your vents or meter with a shovel, plow or a snowblower. If a fire hydrant is located close by, avoid piling snow on top and keep clear for visibility purposes.
PLEASE remove icicles from your overhead eavestrough and watch for build-up of freezing rain or water dripping onto your meter. If there is an extremely large build-up
on the meter, do not chip it off, call us as there is no charge for ice removal.

If you have a problem or suspect one, call Kitchener Utilities service department immediately at 519-741-2529.

Natural gas rate change effective January 1, 2026

Kitchener city council has approved a natural gas rate change effective January 1, 2026

For M1 residential customers, the daily fixed charge will increase to $0.85, and the variable delivery rate will increase to 11.5871 cents per cubic metre. M2 customers will see a daily fixed charge of $2.54 and a variable delivery rate of 10.3523 cents per cubic metre starting Jan.1, 2026.

The impact of the rate change is expected to produce an increase of about $40 on the annual bill for the average system gas* residential customer consuming 2,000 cubic meters annually.