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Kitchener Utilities sets new gas supply rate effective April 1, 2026

The approved rate change for April 1, 2026:

• Supply rate decrease to 19.438 cents per cubic metre from 20.358 cents per cubic metre

The impact of the supply rate change is expected to produce a decrease of about $18 on the overall annual bill to the system gas* average residential customer**.

Kitchener Utilities takes a disciplined approach to buying natural gas. We do not make a profit on our natural gas supply program which is operated at cost. Customers on our supply and transportation program (system gas) pay what we pay our suppliers – without any mark-up or discount – and all our customers pay the same price. Kitchener Utilities is committed to delivering reliable and safe natural gas service to the citizens of Kitchener.

* System gas customers are those that participate in Kitchener Utilities’ gas supply and transportation program. This is the default supply option.

** Average residential customer consumes 2,000 cubic metres annually

Kitchener Utilities takes next steps to evolve business model and develop Clean Energy Transition Strategy

Council received an update on Phase 2 of the Kitchener Utilities (KU) Clean Energy Transition Strategy, a visionary, long-term plan designed to transform the City’s energy businesses. This strategy aligns with the City's and community's climate change commitments, adapting to evolving global, national, provincial, and local energy landscapes. Building on the successful engagement of Phases 1 and 2, which involved collaboration with customers, community members, stakeholders, committees, staff, and city councillors, staff have identified several themes and potential energy business activities. During Phase 2, staff will further explore these activities to recommend an integrated business approach that ensures KU's financial sustainability while delivering valuable services to Kitchener residents.

The final strategy will support the City's and community's 2021 commitment to TransformWR and advance the City’s strategic goal to "cultivate a green city together" by empowering residents and businesses to make climate-positive choices, while facilitating a seamless transition to a low-carbon future.

Read the full report here.

You can learn about the transition by visiting engagewr.ca/KUtransition.

Bill inserts

Before you dig, obey the law and contact OntarioOneCall.ca

When planning an outdoor project, don’t forget to:

• Contact Ontario One Call’s free service to request underground lines to be located

• Plan ahead (contact Ontario One Call at least five days before you plan to begin your project, especially during the busy spring and summer season)

• Obtain any necessary permits required for your project

It is important to make sure any underground lines are found before your project begins to prevent hitting a utility line. Should a line, pipe or wire be impacted by a dig, it can cause serious damage, and may cause harm. Arrange your locates with a single call or click with Ontario One Call.

Learn more about how to submit a locate request before digging by visiting OntarioOneCall.ca or by calling Ontario One Call at 1-800-400-2255.

Did you know?

Water lines are located to the property line. Gas is located up to the meter. Lines that continue past these areas are considered private and will need a private locator to mark this type of buried infrastructure. Homeowners must submit a locate request through Ontario One Call whether they are excavating on public OR private property.

Kitchener Utilities does NOT go door-to-door, use telemarketers, or send unmarked letters to contact you.

We do NOT use door-to-door marketers or telemarketers to:

Sell our services
Inspect gas furnaces
Test your water quality

The only occasions where we would show up at your door unannounced is for emergency or to audit service repair work.

You can identify us by:

Official city of Kitchener identification
A marked city of Kitchener, Kitchener Utilities or partner “Authorized Contractor” vehicle

Call us anytime to verify if the person or company contacting you is from Kitchener Utilities at 519-741-2529.