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1. Outages, watermain breaks and service disruptions
2. News
3. Bill inserts

Outages, watermain breaks and service disruptions

View our outages, watermain breaks and service disruptions page

Kitchener Utilities Natural Gas Supply Rate Change for August 1, 2022 

Council approved a rate change increase to Kitchener Utilities’ natural gas supply rate to 21.45 cents per cubic metre effective Aug. 1, 2022.  The impact of the rate change is expected to result in an increase of about $40 on the overall bill until the end of 2022 for the average residential customer (consuming 2,100 cubic metres annually). Kitchener Utilities uses a disciplined approach to buying natural gas, and the supply program is operated at cost.  Kitchener Utilities is committed to delivering rate stability for customers. As natural gas prices are rising, implementing a rate change now avoids a significant rate spike in 2023. 

Information is available upon request by contacting Kitchener Utilities at utilities@kitchener.ca.

Bill inserts

Watermain Flushing

Kitchener Utilities is committed to making sure our water is reliable, for today and for future generations. We regularly perform maintenance on our water pipes, including flushing watermains to reduce the incidence of discoloured water in our customers’ taps. This year, the work is scheduled in North Kitchener, in the Williamsburg, Forest Heights, Victoria Hills and Boardwalk neighbourhoods. 

This important maintenance work takes place Monday to Friday from 8:30 a.m. to 3:30 p.m. starting in September and ending in November.

When we are working in your area, you may notice:

• Discoloured water;

• Reduced water pressure;

• Short-term water outage.

Should you experience discoloured water during this work, simply run your cold water tap until the water flows clear

Visit www.kitchenerutilities.ca/waterflushing to find out if cleaning is scheduled for your area or call 519-741-2529

Are you closing your pool or hot tub for the season?

Pools and hot tubs contain chemicals that are harmful to our environment and aquatic life.

When closing your pool or hot tub, ensure the water is drained safely and follow these guidelines:


Dechlorinate water before draining

• Drain water slowly onto your property (i.e. your lawn).


• Salt water should be hauled away by a licensed hauler or slowly released into a sanitary sewer system connection (i.e. a laundry sink) located on your own property

Never drain any pool or hot tub into a storm drain. This water goes directly to the environment, untreated, and can harm fish and other wildlife.

By taking these simple steps, you can enjoy your pool and protect the environment!

Visit kitchener.ca/poolclosing for more information.

Why rent with Kitchener Utilities?

  • Low rental rates add up to substantial savings over the lifetime of your tank.
  • Reliable local service you can trust.
  • Certified technicians and helpful customer service available 24 hours a day, 7 days a week
  • Peace of mind with no unexpected equipment repair costs.

Renting from another provider?

Call us at 519-741-2626 to learn how you can Switch & Save with Kitchener Utilities.

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