On this page:

1. Outages and service disruptions
2. News
3. Bill inserts

Outages and service disruptions

View our outages and service disruptions page


News

Council endorses guiding principles for Kitchener Utilities clean energy transition strategy  

Council endorsed guiding principles with related objectives to help guide work for the Kitchener Utilities clean energy transition strategy. The principles with aligned intentions and objectives were informed by extensive engagement and a high-level environmental scan. The next phase of work will use the principles to assess different business options. Kitchener Utilities’ natural gas delivery business is preparing to evolve to respond to global energy industry changes and align with the City’s and the community’s climate change commitments. Read the full report here

You can learn about the transition by visiting engagewr.ca/KUtransition


Bill inserts

Federal Carbon Charge Rate Change Effective April 1, 2024

The Federal Greenhouse Gas Pollution Pricing Act establishes a federal carbon pricing program on greenhouse gas emissions on any province or territory that does not have their own carbon pricing system in place.

How much is the charge?

The federal carbon charge for natural gas in Ontario will change to 15.25 cents per cubic metre of natural gas used. You will see this new rate on your utility bill effective April 1, 2024 that says “Federal Carbon Charge” for this program.

How does this impact you?

Beginning April 1, 2019, all fossil fuels, including natural gas, sold in Ontario have been subject to a federal carbon charge. On behalf of the federal government, Kitchener Utilities’ bills, collects, and remits these charges.

We estimate that the annual federal carbon charges from April 1, 2024 to March 31, 2024, for the average residential customer (who uses 2,000 cubic metres of natural gas annually), will be approximately $305. This is an annual increase of $57 compared to last year’s charges.

The federal government has indicated Ontario residents will receive a Canada Carbon Rebate payment after filing their tax return.

For more information visit the Government of Canada’s website: www.canada.ca


Call Before You Clear - Your Sewer Pipe

Instances of natural gas lines intersecting sewer lines are rare but they have been found across Ontario. Cross bores maybe present for years with no indication or immediate hazard prior to a sewer blockage. However, once clearing equipment is used outside the walls of a building, there is potential for this equipment to damage a gas line.

Here's How to Protect Yourself –

Step 1 – If you have a backed-up sewer, call Ontario OneCall at 1-800-400-2255 before you or a plumber attempts to clear the line. This service is free.

Step 2 - Ontario One Call will notify the service provider in your area who will verify within 1-2 hours if you do or do not have a cross bore on your property.

Step 3 - If there are no cross bores, clearing activities can proceed. If there is a potential cross bore, the appropriate utility will be notified to fix the issue.

Call Ontario one Call Before You Clear at 1-800-400-2255.

Contact Us