Pay your bill, open a new account, and learn how to make changes to your natural gas or water account.
Login to e-billing/online payments
On this page:
1. How to pay my bill
2. Pre-authorized payment plan
3. Login or register to e-Billing/online payments
4. I'm moving/make account changes
5. Open a new account
6. Close my account
7. Payment assistance programs/Covid-19
8. Policies and practices
How to pay my bill
You can pay your bill using one of the following options:
Pre-authorized payment plan
You can have your payments automatically withdrawn from your bank account. Learn more about pre-authorized payments.
Online banking
Online banking is available through most financial institutions.
You will be required to add a new payee. You can do this by:
- selecting Kitchener Utilities, or Kitchener Water and Gas from the list of payees (or a similar name variation according to your financial institution)
- entering your 9-digit account number
For making utility payments not related to your monthly bill, such as one-time gas service and meter connections:
1. Set up City of Kitchener – Finance (or a similar name variation according to your financial institution) as the payee through your online banking.
2. You will need your customer number. This can be found in the top right corner of your invoice.
If you have any questions regarding billing, contact the City of Kitchener Revenue Division by phone at 519-741-2450, or by email.
Contact your financial institution for more information.
Telephone banking
Telephone banking is available through most financial institutions.
You will be required to add a new payee. You can do this by:
- selecting Kitchener Utilities, or Kitchener Water and Gas from the list of payees (or a similar name variation according to your financial institution)
- entering your 9-digit account number
Contact your financial institution for more information.
Online Billing
Electronic billing is available. Create an online account to view all your utility bills and property tax billing in one spot.
Register or login to e-billing
By mail
Make your cheque payable to City of Kitchener and address and send your envelope to:
City of Kitchener Finance and Corporate Services Department
P.O. Box 1113, Station C
Kitchener ON
N2G 4R6
By appointment only
To book your in-person appointment at City Hall, contact us by phone at 519-741-2450. You can pay with cash, cheque, or debit at your appointment.
For more information on billing, contact us during normal business hours by phone at 519-741-2450, or by email.
Pre-authorized payment plan
With a pre-authorized payment plan, you can have your payments automatically withdrawn from your bank account. There is no charge for this service from Kitchener Utilities, but service charges from your financial institution may apply. You will receive a bill each month showing how much you owe, and an automatic withdrawal from your account is made on the date indicated on your bill.
How to qualify
- you must be a utility customer (property owner or tenant) in the City of Kitchener
- your utility account must be in good standing
- you have chequing services at your financial institution
How to apply
Complete the pre-authorized utility payment plan application form
Making changes to account information
If you have a pre-authorized payment plan in place, any changes made to your account must be submitted to the Revenue Division in writing at least two weeks prior to the next payment date. To make changes, complete the Pre-authorized banking information change form.
Login/register to e-billing/online payments
Login to online payments/e-billing
I'm moving/make account changes
Make account changes
Open a new account
Open a new account
Close my account
Property owners:
1. Before you apply, have the following information ready:
- account number
- legal closing date
- lawyer's name
- lawyer's phone number
- forwarding address if applicable
2. Complete the close your account request form
Tenants:
1. Before you contact us, have the following information ready:
- account number
- final date you are responsible for making bill payments for the property
- forwarding address if applicable
2. Contact customer service by phone at 519-741-2450.
Payment assistance programs/Covid-19
Property owners
COVID-19 Energy Assistance Program (CEAP)
The Government of Ontario is providing financial support to eligible residential customers with energy bill struggles as a result of COVID-19. A one time, on-bill credit is available to eligible electricity and natural gas customers
This program is delivered directly by electricity and natural gas distributors, and unit sub-meter providers, further to the program criteria laid out by the Ontario Energy Board (OEB).
COVID-19 Energy Assistance Program has limited funding. Submitting an application does not guarantee a credit.
On-bill credit for property owners |
Eligible residential Kitchener Utilities natural gas customers may qualify for a one time, on-bill credit for half the natural gas charges that are overdue on the date of their application, and up to a maximum of $80. |
Eligibility |
Residential natural gas customers must meet all the criteria outlined below:
Customers may qualify if before March 17, 2020 they:
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How to apply |
1. If you meet all the eligibility criteria, complete the COVID-19 Energy Assistance Program application form 2. If approved, applications will be processed within 10 business days as an on-bill credit after the date the application is received. 3. Applications can be submitted by email or by mail addressed and sent to:
The Corporation of the City of Kitchener
For more information on this program, eligibility requirements, or the application process, contact us by phone at 519-741-2450. For further information on the program visit Ontario Energy Board To apply for the electricity on-bill credit visit Kitchener Wilmot Hydro |
Businesses
COVID-19 Energy Assistance Program for small businesses and registered charities
The Government of Ontario is providing eight million dollars to support small businesses and registered charity customers struggling to pay their energy bills as a result of COVID-19. A one time, on-bill credit is available for eligible small business and registered charity customers.
This program is delivered directly by electricity and natural gas utilities, and unit sub-meter providers, further to the program criteria laid out by the Ontario Energy Board (OEB).
The COVID-19 Energy Assistance Program for small businesses and registered charities has limited funding. Submitting an application does not guarantee a credit.
On-bill credit for business and charities |
Eligible small businesses and registered charities may qualify for up to $425 in support towards their natural gas bill. A small business or registered charity can receive only one CEAP-SB credit towards their electricity bill and one CEAP-SB credit towards their natural gas bill, even if they have multiple locations throughout Ontario. |
Eligibility |
Business and registered charity natural gas customers must meet all the criteria outlined below:
Customers may qualify if before March 17, 2020 they:
*Close means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their location, or limit the services provided available to the public.
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How to apply |
1. If you meet all the eligibility criteria, complete the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) Application Form (Natural Gas)
2. If approved, applications will be processed within 10 business days as an on-bill credit after the date the application is received. 3. Applications can be submitted by email or by mail addressed and sent to: The Corporation of the City of Kitchener
For more information on this program, eligibility requirements, or the application process, contact us by phone at 519-741-2450. For further information on the program visit Ontario Energy Board To apply for the electricity on-bill credit visit Kitchener Wilmot Hydro |
Policies and practices
We ensure that we provide the best service and practices to our customers. Learn more about Kitchener Utilities policies, procedures and customer service standards.
Contact Us