Pay your bill, open a new account, and learn how to make changes to your natural gas or water account.
Login to e-billing/online payments
On this page:
1. How to pay my bill
2. Pre-authorized payment plan
3. Login or register to e-Billing/online payments
4. I'm moving/make account changes
5. Open a new account
6. Close my account
7. Policies and practices
8. Utility bill help
How to pay my bill
You can pay your bill using one of the following options:
Pre-authorized payment plan
You can have your payments automatically withdrawn from your bank account. Learn more about pre-authorized payments.
Online banking
Online banking is available through most financial institutions.
You will be required to add a new payee. You can do this by:
- selecting Kitchener Utilities, or Kitchener Water and Gas from the list of payees (or a similar name variation according to your financial institution)
- entering your 9-digit account number
For making utility payments not related to your monthly bill, such as one-time gas service and meter connections:
1. Set up City of Kitchener – Finance (or a similar name variation according to your financial institution) as the payee through your online banking.
2. You will need your customer number. This can be found in the top right corner of your invoice.
If you have any questions regarding billing, contact the City of Kitchener Revenue Division by phone at 519-741-2450, or by email.
Contact your financial institution for more information.
Telephone banking
Telephone banking is available through most financial institutions.
You will be required to add a new payee. You can do this by:
- selecting Kitchener Utilities, or Kitchener Water and Gas from the list of payees (or a similar name variation according to your financial institution)
- entering your 9-digit account number
Contact your financial institution for more information.
Credit card
You can pay your bill by credit card or debit card online or by phone through Paymentus, a third-party bill payment service:
- pay online
- call 1 (866) 419-2897
We accept Visa and Mastercard. Paymentus charges a convenience fee for each transaction of 1.75% of your total payment.
Please allow at least four business days for processing.
Online billing
Electronic billing is available. Create an online account to view all your utility bills and property tax billing in one spot.
Register or login to e-billing
By mail
You can mail your payment to:
City of Kitchener
Financial Services - Revenue Division
PO Box 1113
Kitchener, ON N2G 4R6
Make sure to:
- send cheques only (no cash)
- make your cheque payable to the City of Kitchener
- include the stub of your utility bill with your payment
- do not fold, staple, or stamp on the stub or cheque
In person at Kitchener City Hall
You can pay your bill at the revenue desk on the first floor of City Hall. Appointments are available, but not required. We accept cash, cheques and debit payments. We do not accept credit cards.
For more information on billing, contact us during normal business hours by phone at 519-741-2450, or by email.
Pre-authorized payment plan
With a pre-authorized payment plan, you can have your payments automatically withdrawn from your bank account. There is no charge for this service from Kitchener Utilities, but service charges from your financial institution may apply. You will receive a bill each month showing how much you owe, and an automatic withdrawal from your account is made on the date indicated on your bill.
How to qualify
- you must be a utility customer (property owner or tenant) in the City of Kitchener
- your utility account must be in good standing
- you have chequing services at your financial institution
How to apply
Complete the pre-authorized utility payment plan application form
Making changes to account information
If you have a pre-authorized payment plan in place, any changes made to your account must be submitted to the Revenue Division in writing at least two weeks prior to the next payment date. To make changes, complete the Pre-authorized banking information change form.
Login/register to e-billing/online payments
Login to online payments/e-billing
I'm moving/make account changes
Open a new account
Open a new account
Close my account
Property owners:
1. Before you apply, have the following information ready:
- account number
- legal closing date
- lawyer's name
- lawyer's phone number
- forwarding address if applicable
2. Complete the close your account request form
Tenants:
1. Before you contact us, have the following information ready:
- account number
- final date you are responsible for making bill payments for the property
- forwarding address if applicable
2. Contact customer service by phone at 519-741-2450.
Policies and practices
We ensure that we provide the best service and practices to our customers. Learn more about Kitchener Utilities policies, procedures and customer service standards.
Utility bill help
Low-income Energy Assistance Program (LEAP)
Low-income Energy Assistance Program (LEAP) is a program regulated by the Ontario Energy Board that helps assist qualified low-income energy consumers to manage their bill payments and energy costs. Kitchener Utilities voluntarily participates in the LEAP program and provides funding to help support customers in need.
How to apply
Kitchener Utilities provide funding to the LEAP program and this is administered by the Region of Waterloo. The Region of Waterloo supports this program by assisting individuals through the application process and by allocating funding to those that qualify.
The LEAP program is limited to qualified low-income households. This applies to emergency situations and is not meant for ongoing help to pay bills.
To apply or to find more information and if you qualify for LEAP, contact the Region of Waterloo at 519-883-2100.
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