Bill inserts

Sign up for tax and utility eBilling!

Our e-billing service combines your tax and utility accounts into one convenient location.

Access the self-service portal to view and pay your bills, track utility consumption, request customer service support and much more.

We're holding a contest!

Every new e-billing user between now and Aug. 30, 2026 will be entered in a weekly draw for a $200 utility bill credit*.

Don't wait, sign up today!

*Limited time offer. Conditions may apply.  See contest rules for details.


When it's dry, think water-wise

Before picking up your hose or turning on your sprinkler, take a moment to consider whether water wise is essential or if there is a water-saving alternative.  Small changes in how and when we all use water make an impact, especially during dry conditions.  Your water-wise efforts help to protect our water supply during peak, demand and throughout the year.

Please continue to follow the rules in the Water Conservation By-law for essential outdoor water use from May 31 to September 30.


Only use water outdoors from 5:30 - 10:30 a.m. and/or 7:00 - 11:00 p.m.

  • Water lawns once a week on your assigned day.
  • Water gardens, shrubs and trees, wash vehicles and/or top up pools on assigned alternating days.
  • Request a temporary permit for watering new grass seed/sod or nematodes.

Find out more at Region of Waterloo Outdoor Water Use and Restrictions.

Contact Us

Kitchener Utilities
200 King Street West
Kitchener, Ontario
N2G 4G7
Services & repairs: 519-741-2529
Billing & account inquiries: 519-741-2450
TTY: 1-866-969-9994
Email: info@kitchener.ca