Outages

Unplanned service disruptions

Water Valve Repair/Replacement - Strasburg Rd
October 23rd, 2026

Location: Strasburg Rd from Old Country Dr to Bleams Rd 

Type: Emergency Work 

Road Closures: On Old Country Dr from Strasburg Rd to Century Hill Dr. 

Impact: The water has been shut off to affected customers 

Status: Repair in progress 

Instructions for residents:
When the water is turned back on, you may find it to be slightly discoloured or "milky.”

Discoloured Water
The discolouration is from iron and manganese that are naturally occurring in the groundwater. When the mains are flushed, or there is a change in pressure from events such as a fire or a watermain break, the iron and manganese that has settled in the distribution system can be stirred up. To eliminate the discoloured water, turn on a cold water tap nearest your water meter and let it flush slowly for several minutes until it runs clear.

Milky water
If your water is "milky,” it has air in it. You can turn on a cold water tap at the highest point in your home and let it run slowly for a few minutes until the air is gone.