If you are a property owner or tenant, you can apply to open a natural gas or water account with us.

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On this page:

1. Property owner new account set-up
2. Tenant new account set-up

Property owner new account set-up

1. Before you apply, have the following information ready:

  • personal contact information
  • legal possession date
  • lawyer's name
  • lawyer's phone number
  • if you are moving to another property in Kitchener, you will need your existing Kitchener Utilities account information

2. Complete the water or natural gas new account form online or contact us by phone at 519-741-2450 to set-up your new account.

3. We will begin to process your account when we receive your information.

A $40 administration fee applies for new accounts or if you are transferring your account within Kitchener.


Tenant new account set-up

You can set-up a new residential, commercial or business tenant account for water or natural gas by following these steps:

1. Before you apply, have the following information ready:

  • personal contact information
  • if you are moving to another property in Kitchener, you will need your existing Kitchener Utilities account information

2. Contact customer service by phone at 519-741-2450 to set-up your account.

If you are setting up a residential account, you will need to pay a $150 natural gas account deposit and a $50 water account deposit. These deposits may be waived if you choose to opt-in to, and are approved for our pre-authorized payment plan.

If you are setting up a business or commercial account, deposits vary depending on building type and size. Contact customer service by phone at 519-741-2450 for more information on commercial deposits.

A $40 administration fee applies to new accounts or if you are transferring your account within Kitchener.

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