Gas vendor resources
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Direct Purchase
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Kitchener Operations Facility
Utilities Division, Direct Purchase Group
131 Goodrich Drive
Kitchener, Ontario N2C 2E8
Direct Purchase Team
Khaled Abu-Eseifan
Manager, Gas Supply & Engineering
Phone: 519-783-7953
Direct Purchase Group
Email Direct.Purchase@kitchener.ca
GDAR Technical Support
Contact us by email at CISEBTSUPPORT@kitchener.ca
Kitchener Utilities Hours of Operation
Regular business hours - 8:00 a.m. - 4:00 p.m. Monday to Friday
The following specified holidays for Kitchener Utilities will be observed on the dates below:
- NEW YEAR’S DAY…………………………………..Thursday, January 1, 2026
- FAMILY DAY ………………………………………... Monday, February 16, 2026
- GOOD FRIDAY …………………………………….. Friday, April 3, 2026
- EASTER MONDAY ………………………………... Monday, April 6, 2026
- VICTORIA DAY …………………………………….. Monday, May 18, 2026
- CANADA DAY ……………………………………… Wednesday, July 1, 2026
- CIVIC HOLIDAY ……………………………………. Monday, August 3, 2026
- LABOUR DAY ……………………………………… Monday, September 7, 2026
- THANKSGIVING DAY …………………………….. Monday, October 12, 2026
- REMEMBRANCE DAY ……………………………. Wednesday, November 11, 2026
- CHRISTMAS EVE DAY …………………………….Thursday, December 24, 2026 (half day)
- CHRISTMAS DAY …………………………………. Friday, December 25, 2026
- BOXING DAY ………………………………………..Monday, December 28, 2026 (observed)
- NEW YEARS EVE DAY…………………………….Thursday, December 31, 2026 (half day)
News
The City of Kitchener has launched a e-billing portal. Customers can now set up guest accounts to allow access to their gas and water data.
Operational Status
Updated: Jun 3, 2026
Availability for Balancing
EFT, IFT to Union
Current status: No restrictions
Incremental, IFT
Current status: Restrictions
Interruptions (M5 Delivery Customers)
Current status: No interruptions currently. Subject to change due to temperature.
Heat Values
Heat Values are used to convert volumes of natural gas to energy units. The "heat value" in the metric system is the amount of gigajoules (GJs) per one thousand cubic meters (103m3) of natural gas.
Example: Multiplying 1 103m3 (one thousand cubic meters) by a heat value of 37.74 will indicate 38 gigajoules (GJs).
Definition of seasonal heat value
The heat value used to determine the daily contracted quantity of natural gas at the beginning of a contract or at annual renewal.
Definition of monthly heat value
The heat value used to determine the monthly consumption amount of natural gas as an energy value.
Seasonal heat value
| Year | Factor (GJ/103m3) |
| 2026 | 38.81 |
| 2025 | 38.90 |
| 2024 | 38.86 |
| 2023 | 38.84 |
| 2022 | 38.92 |
Monthly heat value
| Month | 2026 | 2025 | 2024 | 2023 | 2022 |
| January | 39.114 | 38.966 | 39.045 | 38.757 | 39.003 |
| February | 39.3435 | 38.996 | 38.565 | 39.249 | 39.329 |
| March | 39.3101 | 39.153 | 39.264 | 39.349 | 39.231 |
| April | 39.3601 | 39.190 | 39.204 | 39.324 | 39.119 |
| May | 39.3694 | 39.177 | 39.204 | 39.343 | 39.208 |
| June | 39.072 | 38.966 | 38.984 | 38.995 | |
| July | 39.072 | 38.966 | 38.612 | 38.710 | |
| August | 39.029 | 38.966 | 38.648 | 38.518 | |
| September | 39.055 | 38.966 | 38.549 | 38.449 | |
| October | 38.829 | 38.966 | 38.848 | 38.498 | |
| November | 38.482 | 38.966 | 38.594 | 38.472 | |
| December | 38.684 | 38.966 | 38.907 | 38.757 |
Resources
Forms
When you are working with Kitchener Utilities, there are many forms and reference documents that you may need. Here is a list of the documents you may need to complete, along with an explanation of their purpose.
Direct Purchase Gas Balancing Request Form
Complete this form to request approval* of a balancing transaction.
*approved balancing transactions are not final; a signed Short Term Balancing Authorization Notice is required before any balancing transaction is finalized.
Complete this form and email the original signed copy.
Direction to Pay Letter Template
Use this form to direct Kitchener Utilities to remit to a party other than the company named on the contract. This letter must be issued on official company letterhead.
Direct Purchase Contract Request Form - Non-Residential
Complete this form to start a contract with Kitchener Utilities.
Direct Purchase Contract Request Form - Residential
Complete this form to start a contract with Kitchener Utilities.
GDAR EBT Transaction Lead Times
GDAR Service Agreement Request Form
Complete this form to begin working with Kitchener Utilities.
- As required by the Ontario Energy Board (OEB), a Service Agreement must be signed between a vendor and distributor before the vendor can conduct business in the distributor’s franchise area.
- After you submit this form (by email, fax, or mail), we prepare an Agreement and forward it to you for execution.
List of Fee Types and Fee Rates
This shows the fee types and rates used by Kitchener Utilities, such as administrative and processing fees.
| All contracts fees | January 2026 fee rate |
| Direct Purchase Administration Fee (Monthly) | $130.33 |
| Direct Purchase Administration Fee Per Account (Monthly) | $0.00 |
| Account Lookup Fee – Regular | $2.00 |
| Account Lookup Fee – Manual | $5.00 |
| IVA Fee (The Greater of) | $1.85 or 0.65% |
| ABC contracts fees | January 2026 fee rate |
| ABC fee - residential | $2.39 |
| ABC fee - commercial | $2.39 |
| ABC fee - industrial | $2.39 |