If you will be excavating near natural gas lines, review the Kitchener Utilities work procedure for excavation near pipelines for important safety information.

On this page:

1. Apply for gas service
2. Apply for a gas meter set
3. Apply for a water meter
4. Request a gas service final inspection
5. Remove a water or gas meter
6. Disconnect water or gas services

Apply for gas service

If you are a builder or heating contractor, review the following information to apply for new natural gas service. The following steps are for new homes to be built.

How to apply

1. Review the following steps below regarding the natural gas application process. For additional information on the gas servicing process, please review the Conditions of Service document. 

2. Submit your gas application. 

Login to your account to request a new gas line or complete and submit using the new gas line application form.

If you have questions on gas service installation, setting up a new account, or the application process, contact us by phone at 519-741-2529, option 3 or by email.

Due to the volume of service requests, installation is about six to eight weeks from when the application is submitted and could take up to six months if on a regional road. If there is a delay, you will be notified.

We highly recommend that a licensed heating contractor applies for new gas service on behalf of the homeowner.

Costs and fees
Gas services in new subdivisions

The cost is $234.15 plus applicable taxes per gas service for the excavation. This fee will be invoiced after the gas service is installed.

Gas designs are required for new subdivision gas mains and multi-residential projects for feeder gas mains. The cost for the gas design is $1,000 per km of gas main. If a redesign is required, the cost is 50% of the original design fee.

There is also a one-time meter set fee of $191.59 plus applicable taxes charged for all new gas meter installations.

There may be additional charges for the following: impact barriers, services that exceed 18m in length, frost, higher gas pressure, minimal gas appliances, rooftop piping, and site not ready. A formal quote will be provided for additional charges, other than site not ready.

 Aid to construction fees

An aid to construction fee will apply for customers converting from another fuel source to natural gas. The aid to construction fee of a standard gas service connection ranges from approximately $1,000 - $2,500 plus applicable taxes per service.

All new gas service applications received on or after January 1, 2019 will be subject to an economic evaluation and taking into consideration the following factors: length of service (service length up to 18m), gas main material type, road crossing, welder, and drill.

We will be in contact with the customer after the gas application is received and the cost will be required before installing the gas service.

 Seasonal frost charges

Frozen ground generally takes twice as much time to excavate and makes it more likely that other construction alternatives may be required. As a result, seasonal frost charges are applied to any gas services installed during the winter months. Seasonal frost charges are applied to:

  • applications submitted between November 15 and February 28

  • gas installations completed between December 15 and March 31

Applications received prior to November 15 will not incur frost charges, regardless of whether frost is in the ground when the service is installed.

Applications received after November 15 will be charged will be charged based on the depth of frost listed in the table below. 


Frost depth Cost per linear meter
150-300 mm $16.19
301-450 mm $20.63
451-600 mm $27.13
601-750 mm $27.66
751-900 mm $29.65
901-1050 mm $43.46
1051-1200 mm $63.24


Apply for a gas meter set

1. Before filling out the meter set request form, ensure that the following has been completed:

  • gas service installed
  • gas piping
  • manifold (if applicable)
  • appliances and thermostat installed, all are accessible and operational
  • hydro is working and the pressure test tag is posted

 If we are unable to set the meter as a result of these items being incomplete, an hourly service call fee will be billed to you. 

2. Complete and submit the meter set request form online or by email.

Costs and fees

The one-time meter set fee of $191.59 plus applicable taxes is charged for all new gas meter installations.

Apply for a water meter

1. Email us at watermetershop@kitchener.ca to request a water meter application form.

2. Have your plumber review the meter installation requirements.

Water meters are provided by appointment only. Email us and complete the water meter request form to arrange a pick up. 

If you have questions regarding water meters, view the City of Kitchener Development Manual and review the Kitchener Utilities forms section, or contact the Water Meter Shop by phone at 519-741-2600 ext.4537.

If you require a new water service to the property, please visit our development webpage or contact by phone at 519-741-2406 or email.

Request a gas service final inspection

We are responsible for inspecting all gas appliances that are installed in the home prior to occupancy. A final inspection must be completed.

Once your gas meter is installed and you require a final inspection, complete and submit a final inspection request online, by email or by fax to 519-741-2789.

All appliances that will be present at the time of occupancy must be present and initiated by the builder’s licensed contractor. If a forced air furnace is present, the completion of a finishing heat activation form is required.  Once the final inspection is complete and successful, the “Final Inspection Required” seal will be removed from the meter and a “Final Inspection Approved” seal will be applied to the primary heating appliance and /or the gas meter. This approval seal is needed to assist in granting an occupancy certificate.

If the final Inspection fails, an applicable minimum service charge will apply.

To review a drawing for the gas meter installation, refer to drawing D12.101.

Remove a water or gas meter

Locate the serial number of your meter. Read the locating water and gas meter serial numbers document on how to locate your serial numbers.

Complete and submit the meter removal form or by email for a temporary meter removal or if switching from natural gas to another fuel source. If there is no intent to utilize natural gas as a fuel source in the near future, in addition to the meter removal, the gas service will be disconnected and abandoned; future gas servicing will require a new gas service to be installed and the new gas service and previous abandonment fees will be applicable at that time. For a meter removal, the hourly service call will apply. 

Disconnect water or gas services

If you require gas and/or water services to be disconnected for a building addition, demolition, or renovation, complete the gas and water disconnection request form

There is a standard gas service disconnection fee. If the service is currently steel, a fee of $2,163.20 plus HST will apply and if the service is plastic, $1,622.40 plus HST will apply and is billable to the property owner. 

If you require the billing of a meter to be transferred to a tenant, contact the Revenue Division by phone at 519-741-2450 or by email.

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