Our goal is to provide our customers with reliable services at low and stable rates.

We are responsible for making recommendations to Kitchener City Council regarding natural gas rates. Our recommendations are based on:

  • our costs to purchase natural gas
  • current and future infrastructure maintenance costs

On this page:

1. Rates and fees
2. Annual natural gas charges rate calculator
3.Save energy and money

Rates and fees

 Understanding your rates
Supply rates include: The rate charged for natural gas commodity, fuel, administration and transportation for bringing the natural gas to Ontario. This rate applies to customers supplied by Kitchener Utilities only.

Delivery rates include: 

  • delivery rates
  • variable delivery rate
  • daily fixed charge
  • recovery cost to maintain, repair and upgrade the delivery system
  • meter reading and billing

General M1 Customer: Annual consumption less than 50,000 m3

General M2 Customer: Annual consumption greater than 50,000 m3


Rates for general M1 customers

Annual consumption less than 50,000 m3

Amount of Natural Gas Used Per MonthSupply Rate ¢/m3Variable Delivery Rate ¢/m3Net Rate ¢/m3Daily Fixed Charge
All volume - m3 20.358 11.5871 31.9451 85 ¢/day

m3=cubic metres

Rates for general service M2 customers

Annual consumption greater than 50,000 m3

Amount of Natural Gas Used Per Month Supply Rate ¢/m3 Variable Delivery Rate ¢/m3 Net Rate ¢/m3 Daily Fixed Charge
All volume - m3 20.358 10.3523 30.7103 $2.54/day

m3=cubic metres

Contact us by phone at 519-741-2450, or by email if you have questions about your natural gas rates.

If you purchase your gas from another retailer and have questions about your rate, contact your broker directly. Their name and phone number will be listed on your utility bill.


Annual natural gas charges calculator

You can use our calculators to estimate your bill or to see how your bill may look with other gas and transportation rates.

You can enter your own annual consumption, or use the “average annual consumption for residential customers” option.


Save energy and money

Learn how to conserve energy use in your home and reduce your natural gas bill by visiting our save & conserve page.

Contact Us