Save money on your utility bill by signing up for one of our current offers and credit programs.

On this page:

1. Switch & Save Program
2. Condensing Water Heater Rebate
3. Smart Thermostat Rebate
4. Stormwater Credits
5. Sewer Rebate
6. Save more money

Switch & Save Program

If you are currently renting your water heater from another provider, we have a great offer for you!  By switching to a Kitchener Utilities rental water heater, you will get:

  • a bill credit of three months free rent on your rental water heater
  • a bill credit of $105
  • plus, an additional bill credit of $400 if you switch to a condensing water heater with a higher energy efficiency rating of 80% or higher than your current water heater

To learn more about this offer, contact us by phone at 519-741-2626, select option 0, by email or fill out our rental water heater request form.

*Additional charges may apply if upgrades are required to meet regulated safety standards. The Switch & Save Program is available to City of Kitchener residential property owners for a limited time.

View the Don't Wait for Hot Water video

Condensing Water Heater Rebate Program

When you switch to a condensing rental water heater with Kitchener Utilities, you could get a bill credit of $400, plus you could save 25 percent on your water heating costs. *

To be eligible, you must:

  • be the property owner of a residential property in Kitchener
  • have and maintain a working salt-water softener in your home (if you choose to rent your tankless water heater from Kitchener Utilities)
  • are not currently using a tankless model water heater
  • upgrade existing model to a 0.80 energy factor or higher condensing water heater
  • rebate in effect January 1, 2022

To apply, contact us by phone at 519-741-2626, select option 0, by email or fill out our condensing water heater rebate request form.

*Program conditions and additional installation charges may apply.

Find out more about our water heaters

Smart Thermostat Rebate

For a limited time, Kitchener Utilities is offering $75 on-bill credit to replace an existing manual or programmable thermostat with a smart thermostat to help manage your energy costs. Program in effect January 1, 2022 until December 31, 2024 or until funding is depleted. 

To see if you qualify, please review the criteria and complete the Smart Thermostat Rebate online application.

Stormwater Credits

By taking positive action to reduce and improve the quality of stormwater runoff that flows into our drainage systems, you can apply for stormwater credits - and possibly reduce up to 45 per cent of the stormwater portion of your monthly utility bill.

View our stormwater credit and credit policy information.

Sewer Rebate

Do you pay utility rates for an industry, a commercial business or an institution? You may be eligible for a rebate on a portion of the sewer surcharge on your utility bill. 

The sewer rebate policy and guidelines apply to water not discharged into the sanitary sewer system (for example, water evaporated from cooling towers or used to make a product). The rebate is calculated based on the percentage of water not returned to the sanitary sewer system, and is credited on the water bill, based on the sewer portion of the water rate paid.

According to the policy and guidelines, rebates are not provided for public & private swimming pools and all lawn watering.

The City requires a complete and submitted online application by April 1 of each calendar year; a Certified Engineering Report of the diverted water is required for the rebate.

If you are a customer in one of these categories eligible for a rebate, you can apply online.

If you have any questions, send us an email.

Sewer rebate online application

Save more money

If you are looking to save more money on your bill while conserving energy, visit our save & conserve page.

Contact Us