Contact us and our associated services using the methods below.

On this page:

1. Emergencies
2. General inquiries
3. Accounts and billing
4. Rental water heaters and service repairs
5. Call before you dig
6. Call before you clear
7. Water leaks or backflow

Emergencies

Call 911 for all natural gas emergencies.
If you smell or see a natural gas leak, evacuate immediately and call 911 from outside or a neighbour’s home.

General Inquires

Contact us by phone at 519-741-2529 or TTY at 1-866-969-9994, or by email.

Accounts and billing

For questions regarding your bill, setting up a new account or closing your account, contact us by phone at 519-741-2450 or by email.

Rental water heaters and service repairs

For information on rental water heaters contact us by phone at 519-741-2626 or by email.

For rental water heater service and repairs contact us by phone at 519-741-2529, select option 3 or by email. 

Apply for a rental water heater 

Call before you dig

You can contact Ontario One Call at 1-800-400-2255.

You need to call Ontario One Call if:

  • you are digging for a fence or deck
  • you are digging for a swimming pool
  • you are redoing your driveway
  • you are building an addition to your home
  • you have a digging or excavation project around your home

Call Ontario One Call at least five days before you plan to dig to ensure all utilities are located before you begin your project.

More information on call before you dig

Call before you clear

You can contact Ontario One Call at 1-800-400-2255.

You need to call Ontario One Call if you are clearing a blocked sewer.

Call Ontario One Call before you plan to clear a blocked sewer. A free inspection will be done to ensure natural gas lines don't affect the sewer line before you clear it.  

Read more information on call before you clear

Water leaks or backflow

Water leaks

You can view our water leaks information to find out when you should call Kitchener Utilities or when you should call a plumber if you have a water leak.

To report a concern, contact us by phone at 519-741-2529, select option 3.

If you need to apply for a water leak adjustment, complete the water leak adjustment request form.

Backflow information

For more information on backflow prevention, access to the by-law, and applying for permits, view our backflow prevention information or contact us by phone at 519-741-2600 ext. 4840 or by email.

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