How to Get Natural Gas Service - Kitchener Utilities
Kitchener Utilities


New Natural Gas Line

Interested in having a gas line installed for your home? There are several factors you may want to consider when thinking about moving to natural gas.

Please review the Conditions of Service document for all gas servicing, meter requirements, and billing information for new gas service connections and changes to your existing gas service.

It is important to know the benefits of natural gas, as well as any precautions that should be taken when you are considering having a new gas line installed. You can learn more about natural gas and service to your home by reviewing the information below.

About natural gas

Natural gas is formed from decomposed organic plants and animal matter. In its pure state, this clean-burning natural gas is tasteless and has no odour. While natural gas is one of the safest fuels, small gas leaks can still occur. To help make natural gas detectable, an additive called methyl mercaptan [Mur-cap-tan] has been added. This additive smells like rotten eggs, and is used as a safety precaution to allow even the smallest leaks to be detected.

Applying for a natural gas line

The process starts by contacting a licensed heating contractor to supply and install a new heating system. The contractor will submit the natural gas line application on your behalf. If the contractor is submitting the application online, you will receive an email with a reference number to confirm that we received your gas application and that you agree to the natural gas line installation.

It is highly recommended that you select a licensed heating contractor to complete and submit the gas application. If, for some reason, you complete and submit the application directly, the forms can be found under builders' corner; the application is located under "builders login" to complete online or at the link titled "converting from another fuel source to natural gas." If the application is submitted in person, mail, or fax, your signature is required on the application to accept the charges.

To find licensed heating contractors in this area, please visit the HRAI website, or check the yellow pages.

Cost for new gas line

Converting your home to natural gas

Natural gas is an economical and environmentally friendly choice for heating your home and appliances.
There are minimum usage requirements that include a natural gas furnace, or a gas appliance used as the certified primary heat source to heat the building. 

Installation charges applicable to new gas services:

  • Aid to construction fee for new gas service installations and the cost will range based on the following factors: length of service (standard service length up to 18m), gas main material type, road crossing, welder, and drill. The aid to construction fee typically ranges from $600 - $2,500 + HST per service for standard gas service installations. Kitchener Utilities will be in contact with the customer after the gas application is received to provide a cost. An invoice will be issued after the gas application is received and payment will be required prior to installing the gas service. 
  • one-time meter set charge of $120 + HST.

Additional installation charges may apply if:

  • the minimum gas appliance requirements are not met;
  • you are requesting installation during frost months (see below for more information); 
  • impact barriers or over pressure cut off valve (OPCO) is required
  • Services that exceed 18m
  • or there are unusual site conditions.

Please note: all new natural gas customers must pay for a one-time meter set charge. In addition, gas customers will receive  monthly natural gas consumption charges and the daily gas fixed charge (on utility bill). It is essential that Kitchener Utilities be able to track the amount of natural gas used to bill customers accurately.

Gas services in new subdivisions

For a new gas service in a new subdivision, the cost is $212.24 + HST per gas service for the excavation, and the gas service will be installed by open trench. This fee will be invoiced after the gas service is installed. 

There is a one-time meter set $120 + HST, and there may be additional charges for the following: impact barriers, services that exceed 18m, frost, higher gas pressure, minimal gas appliances, rooftop piping, and site not ready. A quote will be provided for additional charges, other than "site not ready."

Seasonal frost charges: Dec. 15, 2019 - March 31, 2020

With freezing temperatures and frozen ground, gas service installation in the winter requires additional resources. Frozen ground generally takes twice as much time to excavate, and makes it more likely that other construction alternatives may be required to prevent damage.Therefore, contractors charge an additional cost to excavate in frost conditions. As a result, charges are applied to any services installed during the winter months. Applicants who submit an application between Nov.15, 2019 and February 28, 2020, or for gas installations completed between Dec. 15, 2019 and March 31, 2020 can expect to see an invoice for the seasonal frost charges.

The frost charge of $400 + HST per service was calculated based on full depth frost and a typical length of service in these conditions. Customers who applied for service prior to November 15th will not incur frost charges, regardless of whether frost is in the ground when the service is installed. Customers who applied for service after Nov. 15 will be charged $400 + HST prior to the service being installed. If the actual frost charge incurred was less than $400, a rebate will be provided. If the actual frost charge incurred was greater than $400, no further charges will apply.

The frost charges under the gas pipeline installation contract are as follows:

Depth of frost (as measured in the field when service installed)

Cost per meter of pipe installed

150-300 mm


301-450 mm


451-600 mm


601-750 mm


751-900 mm


901-1050 mm


1051-1200 mm


To help you work through this process, we recommend working with a licensed heating contractor. Your contractor will be able to provide the proper information to help with the application process and installation of natural gas to your home run smoothly.

Residential gas line application

There are several steps involved when choosing to switch to natural gas. All of the details can be found in our residential gas line information document. This document will include the following items and steps:

  • Charges associated with a new gas line
  • Gas meter restrictions
  • Steps for getting natural gas to your home
  • Gas service application
  • Finalize grading
  • Mark meter location
  • Pre-construction inspection
  • Site locates
  • Gas service installation
  • Gas meter request/application
  • Gas meter installation and final gas appliance inspection
  • Repairs to the property

Please contact 519-741-2600 ext. 4214 for more information.

Applications for commercial, industrial and condominium projects must be accompanied by site plans, appliance load information, and pressure requirements. Please consult and submit applications to Kitchener Utilities engineering office 519-741-2600 ext. 4245 or through Builder's Corner.

Restrictions for a natural gas line

The gas meter must be easily accessible and visible for meter readings and in case of emergency. The gas meter may not be installed behind a house, behind bushes, or behind a gate or fence. Gas lines installed in or beside a driveway within 4ft. must have an impact barrier installed by Kitchener Utilities. Charges will apply.

Natural gas line delays on installation

The standard turnaround for natural gas line installation is six to eight weeks under normal circumstances or could take up to six months for regional roads. However, delays may occur for the following reasons:

  1. Locates from hydro, telephone, cable, etc.
  2. Volume of services
  3. Construction conditions
  4. Frost conditions
  5. Municipal permits

Steps required to get a natural gas line installed

Please see links below for a detailed step-by-step process on how to get a natural gas line installed. A gas application must be submitted to the city, and we recommend having a licensed heating contractor apply on your behalf.

More information about residential gas line installation
More information about new commercial natural gas service

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