Know Your Natural Gas Options - Kitchener Utilities
Kitchener Utilities


Know Your Natural Gas Options

What natural gas deregulation means for you

The Energy Market in Ontario is regulated but designed to provide customers with choices in the supply of natural gas.  Should you choose to purchase your natural gas supply from another provider, Kitchener Utilities will continue to deliver your natural gas to your home.

The  video below was created by the Ontario Energy Board. It will help you be prepared when someone comes to your door.

Before you make a decision, learn what it means to sign a contract with another provider.

When they knock, know your options

A door-to-door retailer for natural gas may knock at your door. When they do, it's important to know your options. Before you sign any contract, get the facts and know your rights.

  • Take the time to thoroughly review your options and compare prices
  • Understand and thoroughly read the terms and conditions of the contract, including the fine print, before signing
  • Paperwork that is presented by a retailer is most likely a contract or will become a contract
  • Know your rights as a consumer and make informed decisions
  • Keep your bill to yourself unless you decide to sign a contract
  • Keep copies of all paperwork and correspondence from utilities, retailers or marketers

Know the facts

You don't need to feel pressured to make a decision on your doorstep. Please keep the following information in mind when a door-to-door marketer knocks on your door.

  • Before signing a new contract, contact your current provider to see what their cancellation policy is, and how it will affect you
  • In Ontario, Energy Retailers must be licensed and follow a code of conduct set by the Ontario Energy Board to offer and sell energy to consumers.  
  • If you have a concern with an energy retailer, please contact the Ontario Energy Board at 1-877-623-2727 or visit
  • If you feel threatened or intimidated, please contact the Waterloo Regional Police to report the incident
  •  If you sign a contract, and later change your mind, you are protected by the ENERGY CONSUMER PROTECTION ACT to terminate any new agreement within 10 days of signing without any penalty
  • If anyone selling services at your door claims to be affiliated with Kitchener Utilities, they should be reported to the Ministry of Consumer Services at 1-800-889-9768

To learn more about your options visit