Contact Us - Kitchener Utilities
Kitchener Utilities


How to Contact Us

*** If you are experiencing a natural gas emergency, please call 911 **

Kitchener Utilities - Operations


General inquiry:

  • 519-741-2529
  • TTY (text telephone): 1-866-969-9994
  • Email us
  • Or, by appointment, in person*:

    • Kitchener Operations Facility
      131 Goodrich Drive, Kitchener, ON  N2C 2E8

    * Please call or schedule an appointment with Utilities' operations staff prior to visiting our office. Staff may be offsite and unavailable to assist in person because of the nature of their work.

Billing inquiries or payments**:

  • Kitchener City Hall, main floor 
    200 King Street West, Kitchener, ON  N2G 4G7
  • Email us
  • Online billing

** Includes new account set-up and closure for both property owners and tenants

Service and repairs:

  • 519-741-2529 - select option 3

Rental water heaters:

  • 519-741-2626

Backflow prevention:

Natural gas emergency:

  • 519-741-2541 or 911