COVID-19 Energy Assistance Program - Kitchener Utilities
Kitchener Utilities


COVID-19 Energy Assistance Program (CEAP)

The Government of Ontario is providing financial support to eligible residential customers struggling to pay their energy bills as a result of COVID-19. CEAP is delivered directly by electricity and natural gas utilities, and unit sub-meter providers, further to rules and program criteria laid out by the Ontario Energy Board (OEB).  CEAP provides a one time, on-bill credit to eligible electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. CEAP funding is limited and submitting an application does not guarantee funding. 

CEAP On-Bill Credit for Natural Gas Customers

  • Eligible residential Kitchener Utilities natural gas customers may qualify for a one time, on-bill credit for half the natural gas charges that are overdue on the date of their application, and up to a maximum of $80.

CEAP Eligibility Criteria

  • Residential natural gas customers are eligible for the CEAP on-bill credit if they meet all the criteria outlined below:
  • The customer is currently a natural gas customer with Kitchener Utilities. The applicant must be an account holder to apply for funding. 
  • The customer′s account was in good standing on March 17, 2020 and is not currently enrolled in an arrears payment agreement for any outstanding balance prior to March 17, 2020. However, customer′s that are enrolled in an arrears payment agreement for amounts that become owing after March 17, 2020 are eligible for CEAP.
  • The customer has not made payment for at least two bills issued since March 17, 2020 and there is an overdue balance on natural gas charges on the account on the date the application.
  • The customer or spouse or common-law partner resides in the same residence and is 1) unemployed on the date of the application for CEAP and 2) has received Employment Insurance (EI) or the Canada Emergency Response Benefit (CERB) since March 17, 2020. The customer is required to confirm that this is the case on their CEAP application form. 
  • The natural gas customer has not received Low Income Energy Assistance Program (LEAP) for their natural gas bills in 2020.

How to apply

  • If you meet all the eligibility criteria listed above and would like to apply for CEAP, please complete and submit the application form
  • If approved, applications will be processed within 10 business days as an on-bill credit after the date the application is received.
  • Funding for the program is limited. Even after an application is submitted, there is no guarantee for funding. The website will be updated if the funding is depleted. 
  • Applications can be submitted by email, mail, or drop box at City Hall. The program is currently available July 13, 2020. 
  • Please mail or drop off in the drop box located at Kitchener City Hall:
    The Corporation of the City of Kitchener
    Financial Services - Revenue Division
    PO Box 1113 STN C
    Kitchener, ON  N2G 4R6
  • Or email the completed application to
  • For any inquiries on the program, eligibility requirements, or the application process, please contact 519-741-2450.

For further information on the program, please visit

To apply for the electricity on-bill credit, please visit