COVID-19 Energy Assistance Program - Kitchener Utilities
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COVID-19 Energy Assistance Program (CEAP)

The Government of Ontario is providing $9 million to support to eligible residential customers struggling to pay their energy bills as a result of COVID-19. CEAP is delivered directly by electricity and natural gas utilities, and unit sub-meter providers, further to rules and program criteria laid out by the Ontario Energy Board (OEB).  CEAP provides a one time, on-bill credit to eligible electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. 

The eligibility criteria have been updated so that more customers may qualify for CEAP. The updates include a removal of the provision that the applicant must be in receipt of CERB or EI on March 17, 2020 (the requirement now is that the applicant be either in receipt of CERB or EI benefits at any point after March 17, 2020). In addition, customers who made partial payments on their bills prior to March 17, are now eligible to apply for CEAP.  

Customers who previously applied but were denied will have their applications reviewed by utilities and will be contacted directly if they are determined to meet the new eligibility criteria. 

CEAP funding is limited. Utilities are expected to process applications in the order in which they are received. Submitting an application for CEAP to your utility does not guarantee funding. 

CEAP On-Bill Credit for Natural Gas Customers

  • Residential natural gas customers may be eligible for CEAP funding if they meet the following criteria:
  • The customer has an account with the utility. Only the customer who is the account holder can submit an application for CEAP. 
  • Customers may qualify if (before March 17) they:

-did not have any overdue amounts on their natural gas utility bill on March 17, 2020, the date of the Provincial Declaration of Emergency, or

-made at least partial payments on accounts overdue prior to March 17, 2020. 

  • The customer (after March 17) failed to make complete payment for the gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP. 

-if the customer made partial payments on their bills (including payments made under an arrears payment agreement for amounts owing after March 17, 2020), they may still qualify for CEAP. 

  • The customer or the customer's spouse or common-law partner received the Canada Emergency Response Benefit (CERB) or Employment Insurance (EI) at any point after March 17, 2020.

The customer is required to confirm that this is the case on their CEAP application form. 

  • The natural gas customer has not received emergency financial assistance for their natural gas bills under LEAP in 2020.

CEAP benefit amounts

  • Natural gas customers may qualify for half of the natural gas charges that are overdue on the date of their application, up to a maximum of $80.

How to apply

  • If you meet all the eligibility criteria listed above and would like to apply for CEAP, please complete and submit the application form
  • If approved, applications will be processed within 10 business days as an on-bill credit after the date the application is received.
  • Funding for the program is limited. Even after an application is submitted, there is no guarantee for funding. The website will be updated if the funding is depleted. 
  • Applications can be submitted by email, mail, or drop box at City Hall. The program is currently available July 13, 2020. 
  • Please mail or drop off in the drop box located at Kitchener City Hall:
    The Corporation of the City of Kitchener
    Financial Services - Revenue Division
    PO Box 1113 STN C
    Kitchener, ON  N2G 4R6
  • Or email the completed application to Revenuecustomerservice@kitchener.ca
  • For any inquiries on the program, eligibility requirements, or the application process, please contact 519-741-2450.

For further information on the program, please visit oeb.ca/ceap

To apply for the electricity CEAP credit, please visit kwhydro.on.ca.