COVID-19 Energy Assistance Program for Businesses - Kitchener Utilities
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COVID-19 Energy Assistance Program for Small Businesses and Registered Charity Customers

The Government of Ontario is providing $8 million to support small businesses and registered charity customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is being delivered directly by electricity and natural gas distributors and unit sub-meter providers, further to rules laid out by the Ontario Energy Board (OEB). 

CEAP-SB provides a one time, on-bill credit for eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments. 

CEAP-SB funding is limited. Distributors and Kitchener Utilities are expected to process applications in the order in which they are received. Submitting an application for CEAP-SB to Kitchener Utilities does not guarantee funding. 

Eligibility Requirements

Small businesses and registered charities may be eligible for CEAP-SB if they meet all the following criteria:

  1. The customer has an active account with Kitchener Utilities. 
  2. The customer's account falls within the following class:
    • For natural gas customers, a non-residential rate class that uses less than 50,000 cubic meters of gas annually.
      * Customers can find information about their usage by checking their annual natural gas usage, or they can contact Kitchener Utilities. 
  3. The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises. 
  4. The customer's account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amounts owing prior to March 17, 2020. However, customers that are enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 can be eligible for CEAP-SB. 
  5. The customer failed to make complete payment for electricity and/or natural gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP-SB. 
  6. The customer's small business or registered charity premises was required to close * to the public for regular operations for at least 15 days as a result of a government order or inability to comply with public health recommendations. 
    * "Close" means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided available to the public. 

CEAP-SB Benefit Amounts

CEAP-SB provides a one time, on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments. 

Eligible small business and registered charity customers may qualify for up to $425 in support towards their natural gas bill. 

A small business or registered charity can receive only one CEAP-SB credit towards their electricity bill and one CEAP-SB credit towards their natural gas bill, even if they have multiple locations throughout the province. 

How to Apply

Beginning August 31, 2020, eligible natural gas customers who qualify for the one time, on-bill credit for CEAP-SB will be available through Kitchener Utilities. The CEAP-SB application form is available here. Please complete and submit an application by emailing the completed application to revenuecustomerservice@kitchener.ca or by mail or drop box to Kitchener City Hall - Revenue Customer Service - 200 King St. W., Kitchener, ON  N2G 4G7. 

We will process the applications in the order in which they are received, and will process complete applications within 10 business days of receipt. 

CEAP-SB funding is limited. Submitting an application for CEAP-SB does not guarantee funding. 

For more information on CEAP-SB, please contact us by email or 519-741-2450. For information and eligibility requirements for electricity support, please visit Kitchener Wilmot Hydro's website