Open a New Account - Kitchener Utilities
Kitchener Utilities


Open a New Account

Whether you are a tenant or an owner, you can apply to open a natural gas or water account with Kitchener Utilities. The process to apply is different for tenants and owners. Please be sure to follow the instructions below based on tenancy or ownership.

The video below offers some tips for new homeowners.


At this time, we are unable to offer an online application for tenants to open a new account. We are working towards improving this process, but until then, tenants are required to come to City Hall and fill out and sign a contract with a customer service representative.

You will require photo I.D. when you come to open a new account. If you have had an account with us before, we may be able to access your account information over the telephone. Please contact us at 519-741-2450 to confirm before making the trip.

Residential deposits are $150 for the gas account and $50 for the water account and are required to open new accounts. These deposits may be waived if you choose to opt-in to, and are approved for, our preauthorized payment plan.

Commercial deposits vary depending on building type and size of building. Please contact Revenue Customer Service at the number above to find out more information on commercial deposits.

A $40 administration fee will apply for new accounts or if you are transferring an account within Kitchener.


To open an account and arrange for water, or natural gas service to your home or business, please complete our online application form. If you are not able to complete the form online, please call us or visit us at the address below to fill out an application in person.

Before you apply, make sure you have all the information you need to complete the application form including:

  • Full names of those on title
  • Legal possession date
  • Lawyer's name
  • Lawyer's phone number
  • Existing Kitchener Utilities account (if you are moving to a another property within Kitchener)
  • Personal contact information

Apply for a new natural gas or water account

A $40 administration fee will apply for new accounts or if you are transferring an account within Kitchener. Once we have your information we can begin to process your account.

For more information or for assistance, please call us at 519-741-2450, email us, or visit our office located at:

Kitchener City Hall
200 King Street West, main floor
Open Monday - Friday, 8:30 a.m.-5 p.m.