Close Account - Kitchener Utilities
Kitchener Utilities


Close Your Account

For owners

When completing the request to close an account online, the following information will be required:

  • Account number to be closed
  • Legal closing date
  • Lawyer's name
  • Lawyer's phone number
  • Forwarding address

For tenants

At this time, we are unable to provide an online service for tenants to make changes to account information. Please contact us by phone or bring the following information with you to one of our customer service representatives who will be happy to help you with your request.

  • Account number to be closed
  • Final date you are responsible for making bill payments for the property
  • Forwarding address

Please visit us at:

Main Floor City Hall
Kitchener Utilities
200 King Street West
Kitchener, ON
N2G 4G7