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The City of Kitchener and Kitchener Utilities are proud to continue delivering safe and reliable services to our community. Every single day, residents and businesses count on us for the services and programs they rely on, and our staff work around the clock to provide them. Even during challenging times, you can expect safe and reliable utility services for your home or business.
Keeping our customers and staff safe
Kitchener Utilities takes the health and safety... Read More...

The longer a building is unoccupied or using minimal water use, the higher the risk for water quality issues.  When the water is not used, the cleaning component in the water dissipates and may result in growth of micro-organisms in pipes and fixtures.To mitigate these water quality concerns – you should flush your building’s pipes, fixtures and taps. Run the cold water and then the hot water for 20 minutes each. You should be able... Read More...

Beginning April 1, 2019, all fossil fuels, including natural gas, sold in Ontario have been subject to a federal carbon charge.  On behalf of the federal government, Kitchener Utilities bills, collects, and remits these charges.
Effective April 1, 2020 the federal carbon charge for natural gas in Ontario will change to 5.87 cents per cubic metre of natural gas used.  You will see this new rate on your utility bill beginning April 1, 2020 that says "Federal Carbon Charge" for this... Read More...

The City of Kitchener approved new water, sanitary sewer and stormwater utility rates during the 2020 Kitchener budget process.  The new rates are part of a multi-year approach to funding maintenance and long-term infrastructure replacement.  This is critical to delivering safe and reliable service to the community today, and for generations to come.
The new rates are:
Water $2.5045 per cubic metre - increase for average residential customer, $1.28/month... Read More...

Kitchener city council has approved Kitchener Utilities natural gas rate change effective November 1, 2019.
The approved rate is:• For M1* customers, delivery rate to increase to 7.0871 cents per cubic metre;
The impact of the rate change is expected to produce a increase of less than 1% or about $5 on the overall bill to the average system gas** residential customer consuming 2,100 cubic metres annually.
Kitchener Utilities takes a disciplined approach... Read More...