Home > My Account > Pre-Authorized Payment Plan

For your convenience, a Pre-Authorized Payment Plan for your Kitchener Utilities bill is available to make it easy for you to ensure your bill is always paid on time - avoiding late fees and inconvenience. For more information, scroll through the sections below or click on a question to go directly to its answer.

How does the Plan work?
Who can use the Plan?
How do I apply?
What if I change chequing accounts?
What if I move?
How can I withdraw from the Plan?
Who do I contact with questions?

How does the Plan work?

The Pre-Authorized Payment Plan enables you to pay your utility bills directly from your bank account, without having to write a cheque, pay for postage, or worry about missing due dates. There is no charge for this service from Kitchener Utilities, but any relevant service charges from your financial institution do apply. You will receive a bill, as usual, showing how much you owe that month. The automatic withdrawal from your account is made on the date indicated on your utility bill.

Who can use the Plan?

You can join:

• If you are a utility customer (owner or tenant) in the City of Kitchener, and your utility account is in good standing.
  
• If you have chequing privileges at your financial institution (bank, trust company, or credit union).
  

How do I apply?

Download the application form here.

Print the form, complete the required information and fax or mail it to:

City of Kitchener Financial Services Department
P.O. Box 91113, Station C
Kitchener ON N2G 4R6
Fax: 519-741-2751

What if I change chequing accounts?

If you change your bank account, inform the Revenue Division in writing at least TWO WEEKS prior to the next payment date.

What if I move?

As long as you remain in Kitchener, your application is still in effect, however, the withdrawal date and/or account number may or may not change.

How can I withdraw from the Plan?

You may withdraw from the Plan by giving written notice at least two weeks prior to your next payment date.

If your financial institution fails to honour a withdrawal from your account (your payment 'bounces'), you will be charged an NSF administration fee and late payment charge. If two withdrawals from your account fail to be honoured by your financial institution, the Revenue Division of the City of Kitchener may cancel the agreement.

If you withdraw from the Plan or your Plan is cancelled, any unpaid utilities charges become due and payable and are subject to the standard penalties.

Who do I contact with questions?

If you have any questions about the Pre-Authorized Payment Plan, please call the Revenue Division at 519-741-2450.