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Your utility bill from Kitchener Utilities includes your natural gas, water, sewer, stormwater and – if you rent from Kitchener Utilities – your natural gas rental water heater charges. Your account is billed monthly. A pre-authorized payment plan is available for your convenience or there are several other bill payment options.

For questions regarding utility billing and bill payment, check out our Customer Service Practices document.

Deposits

Customers who rent or lease a residential or commercial building are required to provide a deposit for service. For residential customers, the water deposit is $50 and the natural gas deposit is $150. For commercial properties, the consumption history for that location will determine the deposit amount. Where there is no previous history, the deposit is based on square footage and usage requirements.

Meter Information

We read water and gas meters on a monthly basis. Please ensure that your meter is accessible for reading at all times. Gas meters are usually located outside of the building. Water meters are normally located in the basement of a building and usually have a counter device outside.

If you have a readable outside device for water, we suggest that you occasionally verify that the outside counter and inside meter are displaying the same reading. If there is a difference, please contact our office immediately at 519-741-2450.

Occasionally, natural gas or water meters can malfunction. Help us to detect problems early by monitoring your natural gas and water bills for consumption and calling us if consumption appears different (markedly lower or higher) than usual.

Effective July 1st, 2010 HST will be applicable on natural gas charges, rental water heater charges, and appliance service charges. Water and sewer services are HST exempt. HST is applicable on consumption and rental usage beginning on July 1st, 2010 and there after.

For further information regarding HST please call Revenue Canada at 1-800-959-5525 or visit www.rev.gov.on.ca.