Home > My Account > Bill Payment Options

We know you’re busy. Paying your Kitchener Utilities bill doesn’t have to be a chore. With your convenience in mind, we provide several easy ways to pay your Kitchener Utilities bill – so you can choose the payment option that best suits your schedule.

Scroll through the sections below or click on an option to go directly to more information about it. Contact us if you have any questions about paying your bill.

Telephone Banking
Internet Banking
By Mail
In Person
Payment Drop Boxes
Pre-Authorized Payment Plan
Equal Payment Plan
epost

Telephone Banking

Telephone banking is available through most financial institutions to pay your Kitchener Utilities bill.

When paying by telephone banking:

• For your Kitchener Utilities bill, enter your 9-digit account number
  

Some financial institutions require a 17-digit number. If your bank requires a 17 digit number:

• For your Kitchener Utilities bill, enter 6 zeros, then your 9-digit account number, then 01
  

Internet Banking

Internet (online) banking is available through most financial institutions to pay your Kitchener Utilities bill.

When paying by Internet banking:

• For your Kitchener Utilities bill, enter your 9-digit account number
  

Some financial institutions require a 17-digit number. If your bank requires a 17-digit number:

• For your Kitchener Utilities bill, enter 6 zeros, then your 9-digit account number, then 01.
  

By Mail

Please make your cheque payable to City of Kitchener, and address your envelope to:
City of Kitchener Financial Services Department
P.O. Box 91113, Station C
Kitchener ON N2G 4R6

Payment Drop Boxes

Please make your cheque payable to City of Kitchener. Payment drop boxes are located at:

• Kitchener City Hall, Young St. Entrance
  
• Kitchener City Hall Rotunda
  

No cash please.

In Person

You may pay with cash, cheque, or debit in person at Kitchener City Hall, Main Floor, cashier area.

Equal Payment Plan

An Equal Payment Plan for natural gas, water, and sewer is available for your convenience. A one-year consumption history on the property is required to be eligible. Contact us for more information.

epost

With epost from Canada Post, you can view, pay and store your bills all in one secure online location. Go to epost.ca to learn more and sign up.

Contact Information

Phone: 519-741-2450
After Hours Voice Mail: 519-741-2821
Fax: 519-741-2751
Location: 200 King St W, Main Floor
Business Hours: 8:30 a.m. - 5:00 p.m.
Monday to Friday