Kitchener Utilities: Online Form

Kitchener Utilities Rental Water Heater Customer Service Survey
Help us to serve you better
Customers who have recently had a Kitchener Utilities rental water heater installed, replaced or serviced are eligible to enter our customer service survey contest. Please complete this survey to be entered into a semi-annual draw for a $150 on bill credit to your Kitchener Utilities account. One entry per household. The winner will be notified. Your answers will be kept confidential. Your responses help us evaluate and improve the level of customer service Kitchener Utilities and our Authorized Dealers provide to customers.
Please note: * indicates that the field is mandatory

First Name:*

Last Name:*

Telephone:*

Mailing Address:*

email:

Rental Water Heater Installation or Replacement Address:*

Kitchener Utilities Telephone Representative

Which department did you contact? (check all that apply)
Service (519-741-2529)
Marketing (519-741-2626)
Kitchener Utilities Authorized Dealer
Please rate your level of satisfaction for the following:
1 = Unsatisfied, 5 = Very Satisfied

If you contacted the Service Department (519-741-2529), please rate your experience:
The answers given to your questions.
12345
The behaviour and friendliness of the phone representative.12345
Suggestions for improvement:
If you contacted the Marketing Department (519-741-2626), please rate your experience:
The answers given to your questions.*
12345
The behaviour and friendliness of the phone representative.* 12345
Suggestions for improvement:
If you contacted a Kitchener Utilities Authorized Dealer, please rate your experience:
The answers given to your questions.*
12345
The behaviour and friendliness of the phone representative.* 12345
Suggestions for improvement:

Kitchener Utilities Authorized Installer

What is the company name of the Authorized Installer that installed your Rental Water Heater?*

Were you satisfied with the quality of the work completed?*
YesNo
Did the installer arrive within 1 hour of the arranged appointment time?*
YesNo
Was the installer able to answer your questions?*
YesNo
Comments or suggestions for improvements:

Would you like to sign up for future e-mail notifications from Kitchener Utilities?*
Yes, I give consent to receive free future communications from Kitchener Utilities.
No, thank you.