Kitchener Utilities: Online Form

Kitchener Utilities Financing Customer Service Survey
Help us serve you better

Customers who have recently financed a new natural gas appliance with Kitchener Utilities are eligible to enter our customer service survey contest. Please complete this survey to be entered into a semi-annual draw for a $150 on bill credit to your Kitchener Utilities account. One entry per household. The winner will be notified. Your answers will be kept confidential. Your responses help us evaluate and improve the level of customer service Kitchener Utilities and our Authorized Dealers provide to customers.

Please note: * indicates that the field is mandatory

First Name:*

Last Name:*

Telephone:

Mailing Address:

Installation Address:

email:

How did you find out about our financing program? (Check all that apply)
Kitchener Utilities' website
Referral
Kitchener Utilities Authorized Dealer
Other

Kitchener Utilities Telephone Representative

Which department did you contact?
Service (519-741-2529)
Marketing (519-741-2626)
Kitchener Utilities Dealer
Please rate your level of satisfaction for the following:
1 = Unsatisfied, 5=Very Satisfied

If you contacted the Service Department (519-741-2529), please rate your experience:
The answers given to your questions.
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The behaviour and friendliness of the phone representative.
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Suggestions for improvment?
If you contacted the Marketing Department (519-741-2626), please rate your experience:
The answers given to your questions.
12345
The behaviour and friendliness of the phone representative.
12345
Suggestions for improvment?
If you contacted a Kitchener Utilities Authorized Dealer, please rate your experience:
The answers given to your questions.
12345
The behaviour and friendliness of the phone representative.
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Suggestions for improvment?

Kitchener Utilities Authorized Dealer

Who Installed your new natural gas appliance?

Did you select a dealer from the lead sent by Kitchener Utilities?
YesNo
Did the dealer call you within 24 hours of your call to us?*
YesNo
Did the dealer fully explain the natural gas appliance financing program?*
YesNo
Please rate your level of satisfaction for the following:
1 = Unsatisfied, 5 = Very Satisfied

The punctuality of the representative.*
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The professionalism of the representative.*
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The cleanliness of the work area.*
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The level of customer service.*
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Would you recommend this dealer to a friend*
YesNo
Suggestions for improvement?

Would you like to sign up for future e-mail notifications from Kitchener Utilities?*
Yes, I give consent to receive free future communications from Kitchener Utilities.
No, thank you.