Kitchener Utilities

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Sewer Service

As a City of Kitchener resident and a Kitchener Utilities customer, you're entitled to reliable water and sewer systems.  We invest in the city's water and sewer infrastructure so we can create water and sewer systems that serve the needs of today's customers, and customers for generations to come.

Sewer rates billed to each property in Kitchener are charged to provide necessary sewer maintenance. Learn more about your sewer rates.

NOTE: The city's new sewer rebate policy and guidelines for industrial, commercial and institutional (ICI) customers are now available. If you are a customer in one of these categories, and have questions, please contact Kevin Mick, design & approvals engineer, engineering services, City of Kitchener, 519-741-2200 x7884, TTY 1-866-969-9994, kevin.mick@kitchener.ca

Call before you clear

Sewer Blockage

Just like when you dig in the yard, before clearing a blocked sewer, you need to call Ontario One Call at 1-800-400-2255.
It is important to check for utility lines that may run through the sewer you are trying to clear. There may be a natural gas line that could create a safety risk for you and others. Before using any equipment or attempting clear a sewer, call Ontario One Call 1-800-400-2255.

Reduce the risk to you, your family or your community and call before you clear.

CALL ONTARIO ONE CALL FOR A FREE NATURAL GAS SEWER SAFETY INSPECTION

Ontario One Call 1-800-400-2255

If you experience a sewer back-up, please contact the City of Kitchener operations division. Sewer staff can be dispatched to your home to assist in clearing the blockage.

Please call 519-741-2345 for additional information on fees, hours of operation, etc.