Kitchener Utilities

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Door-to-Door Marketing in Kitchener

Be prepared and know your options

It has been reported that companies are contacting residents by telephone and door-to-door offering to upgrade tanks to a more energy efficient unit or to test their water quality. These companies are NOT affiliated with Kitchener Utilities or the City of Kitchener.

Please thoroughly review your options before making your decision and if you do decide to sign the contract, review the terms and conditions of the contract. Kitchener Utilities does not engage in door-to-door or telephone sales. And Kitchener Utilities offers the lowest rental water heater rates in Kitchener. 

The video below shows tips on how to identify if the person at the door is working for Kitchener Utilities or the City of Kitchener.

For questions or concerns on door knockers or telemarketers, please contact the Ontario Ministry of Consumer Services (1-800-889-9768) or Kitchener Utilities' marketing department (519-741-2626).

They say it's us, but it's not

The City of Kitchener and Kitchener Utilities do not go door-to-door to sell anything, or to inspect natural gas furnaces and water heaters, or to test water quality. If we need to inspect or repair your rental water heater, natural gas or water meter, we will contact you in advance, by mail or by phone, to schedule a time.

If you didn't hear from Kitchener Utilities before you get a knock on the door, it's not us. Our staff are easy to identify. You will know it is us because we will be:

  • Wearing a City of Kitchener or Kitchener Utilities uniform
  • Carrying official City of Kitchener ID
  • Driving a City of Kitchener or Kitchener Utilities marked vehicle

If at any time someone knocks on your door and you are not sure if they are working on behalf of the city or Kitchener Utilities, please call 519-741-2529 and select option #3, 24 hours a day, seven days a week and we can confirm.

OUR COMMITMENT TO YOU:

  • We will not come into your house without an appointment.
  • We will not ask you to lock into a fixed price agreement.
  • We will always present official City of Kitchener photo ID.
  • We will happily provide our name so that you may call 519-741-2529 and select option #3 to confirm our presence.

To find out more about residential homeowner's rights and tips on dealing with door-to-door marketers, email or call us at 519-741-2626.