Kitchener Utilities

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Our Company

Who We Are

Kitchener Utilities is one of two utilities in Ontario that is municipally owned. We are a division of the City of Kitchener that has supplied our city with natural gas and water for more than 100 years. Owned by our taxpayers, we exist to serve and contribute to our community. As a publicly owned utility, all profits go directly back into the community. This investment pays off in efficient gas delivery, improved water quality, sewer reliability, and lower maintenance costs for the future.

What We Do

Customer service is a priority for us, while providing you with reliable and safe service at a fair price. We help set rates and maintain the infrastructure that keeps our community's natural gas, water, and sewer systems dependable.  Our ongoing goal is to offer programs and services that meet your needs and those of your family.

Our Services

To deliver your natural gas and water, we are required to maintain underground systems that include pumps, valves, and hundreds of kilometres of pipes. Maintenance of these systems ensures safe and reliable gas, water and sewer services. Well-maintained pipes mean that gas and water travel smoothly to your home and that sewage safely makes its way to treatment plants.

Our Programs

We offer a number of programs and services to help you improve the efficiency of your home and save you money. From water heater rentals to appliance service, we are here to support your utility needs and provide safe and reliable natural gas and water service.