The Energy Market in Ontario is regulated but designed to provide customers with choices in the supply of natural gas. Should you choose to purchase your natural gas supply from another provider, Kitchener Utilities will continue to deliver your natural gas to your home.
The video below was created by the Ontario Energy Board. It will help you be prepared when someone comes to your door.
Before you make a decision, learn what it means to sign a contract with another provider.
When they knock, know your options
A door-to-door retailer for natural gas may knock at your door. When they do, it's important to know your options. Before you sign any contract, get the facts and know your rights.
Take the time to thoroughly review your options and compare prices
Understand and thoroughly read the terms and conditions of the contract, including the fine print, before signing
Paperwork that is presented by a retailer is most likely a contract or will become a contract
Know your rights as a consumer and make informed decisions
Keep your bill to yourself unless you decide to sign a contract
Keep copies of all paperwork and correspondence from utilities, retailers or marketers
Know the facts
You don't need to feel pressured to make a decision on your doorstep. Please keep the following information in mind when a door-to-door marketer knocks on your door.
Before signing a new contract, contact your current provider to see what their cancellation policy is, and how it will affect you
In Ontario, Energy Retailers must be licensed and follow a code of conduct set by the Ontario Energy Board to offer and sell energy to consumers.
If you have a concern with an energy retailer, please contact the Ontario Energy Board at 1-877-623-2727 or visit www.ontarioenergyboard.ca
If you feel threatened or intimidated, please contact the Waterloo Regional Police to report the incident
If you sign a contract, and later change your mind, you are protected by the ENERGY CONSUMER PROTECTION ACT to terminate any new agreement within 10 days of signing without any penalty
If anyone selling services at your door claims to be affiliated with Kitchener Utilities, they should be reported to the Ministry of Consumer Services at 1-800-889-9768
If you need this information or any document contained on this page provided in another format, please contact our Corporate Contact Centre for assistance at 519-741-2345. Visit Kitchener.ca/support to learn more about alternate formats and how they can be made available to you under the Accessibility for Ontarians with Disabilities Act (AODA).