Kitchener Utilities

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Investing in Infrastructure 

Like many cities, Kitchener is facing the urgent challenge of aging underground water and sewer infrastructure.

2017 utility rates video

The below video shows how investing in new water pipes helps ensure reliablity of service.

Infrastructure replacement timeline

It's important to continue to invest in our infrastructure. Stabilization and capital reserves are depleted and not available to offset the cost of these utilities - nor is that a sustainable model. Reducing service levels will have substantial impacts on the city and its citizens including:

  • Increased failures - water main breaks, sewer backups, increased flooding
  • Increased costs - increased operating and maintenance costs on an old system, need for construction won't go away and construction costs will increase over time
  • Decreased revenues - more water main breaks result in water loss and therefore, less revenue for the city for water that was never delivered to the customer

Proactive maintenance and replacement of aging infrastructure is paid for through water and sewage rates, allowing us to deliver safe water.