Kitchener Utilities

Contact

How to Contact Us

*** If you are experiencing a natural gas emergency, please call 911 **

Kitchener Utilities - Operations

 

Backflow prevention:

Billing inquiries or payments**:

  • Kitchener City Hall, main floor 
    200 King Street West, Kitchener, ON  N2G 4G7
    519-741-2450
  • Email us
  • Online billing

** Includes new account set-up and closure for both property owners and tenants

General inquiry:

  • 519-741-2529
  • TTY (text telephone): 1-866-969-9994
  • Email us
  • Or, by appointment, in person*:

    • Kitchener Operations Facility
      131 Goodrich Drive, Kitchener, ON  N2C 2E8

    * Please call or schedule an appointment with Utilities' operations staff prior to visiting our office. Staff may be offsite and unavailable to assist in person because of the nature of their work.

Natural gas emergency:

  • 519-741-2541 or 911

Rental water heaters:

  • 519-741-2626

Service and repairs:

  • 519-741-2529 - select option 3