Kitchener Utilities


How to Contact Us

Kitchener Utilities - Operations

Natural gas emergency: 519-741-2541 or 911

General inquiry: 519-741-2529
TTY (text telephone): 1-866-969-9994
Email us 
Service and repairs: 519-741-2529 - select option 3
Programs - rental water heaters: 519-741-2626
Or in person:
Kitchener Operations Facility
131 Goodrich Drive
Kitchener, ON
N2C 2E8
*Please note: please call or schedule an appointment with Utilities' operations staff prior to visiting our office. Staff may be offsite and unavailable to assist in person because of the nature of their work.

Billing inquiries or payments

Main Floor City Hall
Kitchener Utilities
200 King Street West
Kitchener, ON
N2G 4G7
(includes new account set-up and closure for both property owners and tenants)
Email us