Kitchener Utilities

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Update Account Information

To make general changes to your account information that include name change, phone number, adding someone to you account, or other basic changes, please use our online request change form.

At this time, we are unable to provide an online service for tenants to make changes to account information. Please bring the following information with you to one of our customer service representatives who will be happy to help you with your request.

Please note: we require up to 30 days notice to close an account, and at least two-weeks notice for changes that may affect your billing cycle, or address changes that will affect your service.

Should you need to make changes to any of the items below, please click on the item to learn more about the information you may need to make the request for changes.

Please note our online service to make changes to account information is only available for property owners.

At this time, we are unable to provide an online service for tenants to make changes to account information. Please bring the following information with you to one of our customer service representatives who will be happy to help you with your request.