- Programs and Services
- Local Links
- Rates and Offers
- Save and Conserve
- Our Company
- My Account
You are moving and need to transfer your service to your new address. The process to follow to transfer your account is slightly different for owners and tenants. Please follow instructions below to make changes to your account.
A $40.00 administration fee will apply for opening a new account or transferring an existing account within Kitchener.
When completing the request to transfer an existing account online, the following information will be required:
At this time, we are unable to provide an online service for tenants to make changes to account information. Please contact one of our customer service representatives who will be happy to help you with your request.
Please have the following information with you when you contact us to assist you:
You may be required to sign a contract for the new property. There will be an administration fee of $40.00, and deposits of $150 for the gas account and $50 for the water account, and photo I.D.Main Floor City Hall