Kitchener Utilities

Contact

Transfer Account to New Address

You are moving and need to transfer your service to your new address. The process to follow to transfer your account is slightly different for owners and tenants. Please follow instructions below to make changes to your account. 

A $40.00 administration fee will apply for opening a new account or transferring an existing account within Kitchener.

For owners

When completing the request to transfer an existing account online, the following information will be required:

  • Account number
  • Legal closing date for existing property
  • Lawyer's name
  • Lawyer's phone number
  • Forwarding address
  • Full names of those on title
  • Legal possession date for new property

Transfer your account

For tenants

At this time, we are unable to provide an online service for tenants to make changes to account information. Please contact one of our customer service representatives who will be happy to help you with your request.

Please have the following information with you when you contact us to assist you:

  • Final date you are responsible for making bill payments for the property
  • Forwarding address
  • Occupancy date for the new property

You may be required to sign a contract for the new property. There will be an administration fee of $40.00, and deposits of  $150 for the gas account and $50 for the water account, and photo I.D.

Main Floor City Hall
Kitchener Utilities
200 King Street West
Kitchener, ON
N2G 4G7
519-741-2450