Kitchener Utilities

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Bill Payment Options

There are many convenient methods to pay your Kitchener Utilities bill.  Scroll through the sections below to find an option that works for you. Contact us if you have any questions about paying your bill.

Pre-authorized payment plan

Don't lift a finger, and pay your bills on time! Have your payments automatically withdrawn from your bank account on time every time. Learn more about pre-authorized payments to see if this is an option for you.

Online banking

Online banking is available through most financial institutions.

When paying by Internet banking, you will be required to add a new bill to your list of payees. All you have to do is select Kitchener Utilities, or Kitchener water and gas from the list of payees and enter your 9-digit account number. You can then pay your utilities bill online anytime, from anywhere. Contact your financial institution for more information.

Telephone banking

Telephone banking is available through most financial institutions.

When paying by telephone banking, you will be required to add a new bill to your list of payees. All you have to do is select Kitchener Utilities from the list of payees and enter your utility account number (typically 9-digits). You can then pay your utilities bill over the phone anytime, from anywhere. Contact your financial institution for more information.

Online Billing

Tax and Utility e-Billing is now available. Create an online account to view all property tax and utility bill information in one, easy to use location. Visit www.kitchener.ca/ebilling to register or www.kitchener.ca/onlinebilling for more information. 

By mail

Please make your cheque payable to City of Kitchener, and address your envelope to: City of Kitchener Finance and Corporate Services Department P.O. Box 1113, Station C Kitchener ON N2G 4R6

Payment drop boxes

Please make your cheque payable to City of Kitchener. No cash please. Payment drop boxes are located at: . Kitchener City Hall, Young St. Entrance . Kitchener City Hall Rotunda In Person You may pay with cash, cheque, or debit in person at Kitchener City Hall, Main Floor, cashier area.

Bill payment contact information

Phone: 519-741-2450
Fax: 519-741-2751
200 King St W, main floor
Business Hours: 8:30 a.m. - 5:00 p.m. Monday to Friday