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If there are services required at your home when you are going on vacation or for an extended period of time, you can give permission to a contact person to make changes to your account, pay your bills or request service for an appliance at your home in your absence.
The contact person listed in the request form will be able to make changes to your account or request a service to an appliance in your absence if required.
When completing the request online, the following information will be required:
At this time, we are unable to provide an online service for tenants to make changes to account information. Please contact Marketing at 519-741-2626 who will be happy to help you with your request.Kitchener Utilities