Kitchener Utilities

Watermain break - Woolwich St - Waterloo

Posted on Wednesday May 10, 2017

Water was restored to this area about 18:30. 

There is now one valve feeding into Kiwanis Park and most or all customers’ pressure has been reduced by about 10 LBS which should be remedied by this weekend.  


Updated at 3:20 pm Wednesday May 10,2017

There is a watermain break on Woolwich St in Waterloo. This is affecting our customers in the Kiwanis Park area.  Customers might experience a loss or decrease in water service until the repairs are completed.

When the water is turned back on, this could result in discoloured or milky water.

Instructions for residents: When the water is turned back on you may find it to be slightly discoloured or "milky".


Discoloured Water

The discolouration is from iron and manganese that are naturally occurring in the groundwater. When the mains are flushed or there is a change in pressure from events such as a fire or a watermain break; the iron and manganese that has settled in the distribution system can be stirred up. To eliminate the discoloured water you can turn on a cold water tap nearest your water meter and let it flush slowly for several minutes until it runs clear.


Milky water

If your water is "milky", it has air in it. You can turn on a cold water tap at the highest point in your home and again let it run slowly for a few minutes until the air is gone.