Home > Contact Us

Billing Inquiries / Payments

• Main Floor City Hall
  Kitchener Utilities
  200 King Street West
  Kitchener, ON
  N2G 4G7
  
  
• Billing Inquiries 519-741-2450
  (includes new account set up and closure)
  

Kitchener Utilities – Operations

• Email utilities@kitchener.ca
  
  
• General Inquiry 519-741-2529
  
  
• TTY (text telephone) 1-866-969-9994
  
  
• Natural Gas Emergency 519-741-2541
  
  
• Service & Repairs 519-741-2529
  
  
• Programs (Rental Water Heaters, Appliance Financing & Rebates)
  519-741-2626
  
  
• Rental Water Heater, Financing, Rebates and Natural Gas Line Inquiries:
  Kitchener Operations Facility
  131 Goodrich Drive
  Kitchener, ON
  N2C 2E8